Front Desk Lead

Vista Surgery Center; Midland (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

HSA with employer contribution

Life Insurance

PTO

401(k) retirement plan with employer 0

Career growth opportunities

Job summary

Vista Surgery Center in Midland, TX is seeking a Lead Registrar / Front Desk Lead to coordinate daily patient registration, front desk operations, and a courteous patient experience. You will supervise registration staff, ensure accurate registrations, verify insurance, collect payments, and support fast patient flow.

This role requires 2–3 years in healthcare registration, strong communication, confidentiality, and the ability to train new staff.

Qualifications

• 2-3 years of healthcare registration or front desk experience.
• Lead or supervisory experience preferred.
• Knowledge of insurance verification and medical terminology.

Responsibilities

• Greet patients and perform check-in/registration.
• Verify demographics and insurance; collect payments.
• Provide leadership to registration staff and manage workflow.
• Maintain patient flow and customer service standards.

Skills

Healthcare registration knowledge

Strong communication

Customer service

Multitasking

Education

High School Diploma or GED

Tools

Insurance verification

Job description

Job Category: Registration and Scheduling

Requisition Number: FRONT041170

• Posted : August 28, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Midland, TX 79703, USA

Description

Reports To: Business Office Manager, Director of Business Operations, or designee

Position Summary

The Lead Registrar / Front Desk Lead coordinates daily patient registration and front desk operations, provides leadership to registration staff, ensures excellent customer service, accurate registration, insurance verification, collections, and efficient patient flow.

Registration and Front Desk Operations

• Greet patients and visitors professionally.
• Perform patient check-in and registration procedures.
• Obtain, verify, and update demographic and insurance information.
• Collect co-pays, co-insurance, deductibles, and other payments.
• Balance petty cash and daily collections.
• Perform office opening and closing procedures.
• Serve as primary contact for lobby patients and support phone coverage.

Lead Responsibilities

• Provide daily leadership and guidance to registrars and front desk staff.
• Assist with training and onboarding new employees.
• Monitor workflow, service standards, and registration quality.
• Coordinate staffing coverage and escalate concerns to management.
• Promote teamwork and process improvement initiatives.

Revenue Cycle and Registration Functions

• Verify insurance eligibility and benefits.
• Ensure registration accuracy to support reimbursement.
• Assist patients with understanding financial responsibilities.

Customer Service

• Demonstrate compassion, professionalism, and excellent customer service.
• Address patient concerns promptly and courteously.

Qualifications

Education

• High School Diploma or GED required.

Experience

• 2-3 years of healthcare registration, patient access, or front desk experience required.
• Lead or supervisory experience preferred.

Knowledge, Skills, and Abilities

• Knowledge of healthcare registration, insurance verification, and medical terminology.
• Strong communication, customer service, and multitasking skills.
• Ability to maintain confidentiality and work effectively with patients, providers, and staff.

Physical and Working Conditions

• Requires sitting, standing, and walking in a normal office environment.
• Frequent patient interaction in a busy medical office.
• May require occasional evening or weekend work.

This job description is intended to provide general guidelines and may be modified as organizational needs evolve.

• Comprehensive health, dental, and vision insurance
• Health Savings Account with an employer contribution
• Life Insurance
• PTO
• 401(k) retirement plan with a company match
• And more!

Equal Employment Opportunity & Work Force Diversity

Our organizationis an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, parental status, sexual orientation, veteran status, genetic testing results or any other consideration made unlawful by federal, state or local laws. This practice relates to all personnel matters such as compensation, benefits, training, promotions, transfers, layoffs, etc.Furthermore, our organizationiscommitted to going beyond the legal requirements of equal employment opportunity to take positive actions which ensure diversity in the workplace and result in a multi-cultural organization.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.