Front Desk Lead

Pho Prime, LLC; Baltimore (MD); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

Weekly Pay

Paid Training

Discounts and Benefits

Reimbursements for eligible positions

Healthcare benefits where applicable

Job summary

Pho Prime, LLC is seeking a Front Desk Lead for full-time work at our Baltimore properties. The pay is $20.00 per hour and includes paid time off along with health/vision/dental insurance options.

This role offers weekly pay, paid training, and opportunities for career development through NFC University. The Lead will supervise front desk operations, ensure a warm welcome and professional service, and coordinate with the Area Director on daily matters.

Responsibilities

• Stay abreast of local happenings, events, and offerings.
• Maintain open communication with the Area Director to stay up to date on operations and high-level matters.
• Ensure the concierge desk is always tidy and clean.
• Review daily shift notes, shift checklists, overnight reports, package audits, and any other implemented procedures.
• Ensure each client and guest receives a Warm Welcome and Fond Farewell across all shifts, and that service is professional and friendly.

Skills

Front Desk Management

Hospitality Management

Outgoing Personality

Teamwork

Detail-Oriented

Proactive

Scheduling

Accuracy

Training & Teaching Others

Client Relationship Skills

Job description

The pay for this full-time position is $20.00 per hour. It includes Paid Time Off and Health/Vision/Dental Insurance options.

• Weekly Pay!


• Paid Training.


• A long list of discounts and benefits is available to all employees.


• Cellphone and other reimbursements are available for some applicable positions.


• State-required healthcare benefits are available to qualifying employees in applicable areas.


• Medical, Dental, and Vision Coverage is available to qualifying employees in applicable areas.


• Start earning generous paid time off on your first day.


• Career Development: We have many training courses in our NFC University that you can take to further your career while working with us.


• Short-Term Disability Income is offered to qualifying employees in applicable areas.

Front Desk Lead Job Description (includes but is not limited to the following):

• Stay abreast of local happenings, events, and offerings.


• Maintain open communication with the Area Director to stay up to date on operations and high-level matters.


• Ensure the concierge desk is always tidy and clean.


• Review daily shift notes, shift checklists, overnight reports, package audits, and any other implemented procedures.


• Ensure each client and guest receives a Warm Welcome and Fond Farewell across all shifts, and that service is professional and friendly.


• The Lead is expected to assist the Area Director with scheduled callouts. Additionally, the Lead may be required to cover extra shifts if no trained associates are identified.


• Communicate all uniform needs with the Area Director.


• Promptly report any equipment malfunctions or needs to the Area Director and/or Property Manager.


• The Lead is responsible for supporting the Area Director in effectively training staff.


• The Lead should actively contribute suggestions for enhancing the property.

Some of the traits and qualities we look for in this position include:

• Front Desk Management


• Hospitality Management


• Outgoing Personality


• Teamwork


• Detail-Oriented


• Proactive


• Scheduling


• Accuracy


• Training & Teaching Others


• Client Relationship Skills

We frequently interview and hire for multiple properties, so location details, individual pay rates, and specific schedules can be discussed in the interview process. If we don't contact you right away, we'll have your information on file for our next round of interviews, so you only need to apply once. All employees must be legally allowed to work in the US. Re-hire eligibility for former employees is determined by past employment performance and/or status.

#ZR

As of the date of this ad, the pay is $20.00 per hour. It has previously been listed at $20.00 per hour.