Front Desk Lead

NFC Amenity Management; Maryland; On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Weekly Pay

Paid Training

Discounts & Benefits

Reimbursements

Healthcare Benefits

Medical/Dental/Vision Coverage

Paid Time Off

Career Development

Disability Insurance

Job summary

NFC Amenity is seeking a Front Desk Lead to oversee guest services and frontline operations across multiple properties. You will ensure a warm welcome, smooth shifts, and high-quality customer experiences while coordinating with the Area Director on daily operations.

The role requires strong hospitality leadership, a proactive attitude, and mentoring abilities. This full-time position offers weekly pay, training, and a comprehensive benefits package including health care options.

Qualifications

• Front Desk leadership and guest service experience preferred.
• Ability to manage multiple tasks with attention to detail.
• Strong communication and mentoring skills.

Responsibilities

• Stay abreast of local happenings, events, and offerings.
• Maintain open communication with the Area Director to stay up to date on operations and high-level matters.
• Ensure the concierge desk is always tidy and clean.
• Review daily shift notes, shift checklists, overnight reports, package audits, and any other implemented procedures.
• Ensure each client and guest receives a Warm Welcome and Fond Farewell across all shifts, and that service is professional and friendly.
• Assist Area Director with scheduled callouts and cover extra shifts when needed.
• Communicate all uniform needs with the Area Director.
• Report equipment malfunctions or needs to Area Director or Property Manager.
• Support Area Director in training staff and developing team members.
• Contribute ideas to enhance the property.

Skills

Front Desk Management

Hospitality Management

Outgoing Personality

Teamwork

Mentoring

Detail-Oriented

Proactive

Scheduling

Accuracy

Training & Teaching

Client Relationship

Financial Management

Job description

Job Description

The pay for this full-time position is $20.00 per hour. It includes Paid Time Off and Health/Vision/Dental Insurance options.

Benefits:

• Weekly Pay!
• Paid Training.
• A long list of discounts and benefits is available to all employees.
• Cellphone and other reimbursements are available for some applicable positions.
• State-required healthcare benefits are available to qualifying employees in applicable areas.
• Medical, Dental, and Vision Coverage is available to qualifying employees in applicable areas.
• Start earning generous paid time off on your first day.
• Career Development: We have many training courses in our NFC University that you can take to further your career while working with us.
• Short-Term Disability Income is offered to qualifying employees in applicable areas.

Front Desk Lead Job Description (includes but is not limited to the following):

• Stay abreast of local happenings, events, and offerings.
• Maintain open communication with the Area Director to stay up to date on operations and high-level matters.
• Ensure the concierge desk is always tidy and clean.
• Review daily shift notes, shift checklists, overnight reports, package audits, and any other implemented procedures.
• Ensure each client and guest receives a Warm Welcome and Fond Farewell across all shifts, and that service is professional and friendly.
• The Lead is expected to assist the Area Director with scheduled callouts. Additionally, the Lead may be required to cover extra shifts if no trained associates are identified.
• Communicate all uniform needs with the Area Director.
• Promptly report any equipment malfunctions or needs to the Area Director and/or Property Manager.
• The Lead is responsible for supporting the Area Director in effectively training staff.
• The Lead should actively contribute suggestions for enhancing the property.

Some of the traits and qualities we look for in this position include:

• Front Desk Management
• Hospitality Management
• Outgoing Personality
• Teamwork
• Mentoring
• Detail-Oriented
• Proactive
• Scheduling
• Accuracy
• Training & Teaching Others
• Client Relationship Skills
• Financial Management

We frequently interview and hire for multiple properties, so location details, individual pay rates, and specific schedules can be discussed in the interview process. If we don't contact you right away, we'll have your information on file for our next round of interviews, so you only need to apply once. All employees must be legally allowed to work in the US. Re-hire eligibility for former employees is determined by past employment performance and/or status.

#ZR

As of the date of this ad, the pay is $20.00 per hour. It has previously been listed at $20.00 per hour.

Company Description

Full-time positions include Health, Vision, and Dental Insurance options, as well as Paid Time Off.

Since 2006, NFC has led the way as the nation's top exclusive amenity management company for residential facilities, luxury high-rise condominiums, apartments, master-planned and gated communities, as well as hotels, resorts, and spas. We have a roster of clients with a wide geographic reach -- from Miami to Manhattan to San Francisco -- and many places in between.

The difference between a good community and a great one is determined by its amenities. That's why NFC exists - to provide your property with an unrivaled team of amenity experts that is well-versed in client satisfaction. Our company has more than a decade of experience providing facility management, design, programming, and social planning services to more than 350 communities across the country, and we have made a name for ourselves as the nation's leading provider of luxury lifestyle services.

NFC Amenity currently has over 2,500 service minded team members based in the following states: New York, Florida, Georgia, North Carolina, Tennessee, Virginia, Arizona, Illinois, Washington D.C., Maryland, New Jersey, Pennsylvania, Connecticut, Texas, California, Colorado, Massachusetts, Minnesota, Illinois, Alabama, and Washington.

Company Description

Full-time positions include Health, Vision, and Dental Insurance options, as well as Paid Time Off.

Since 2006, NFC has led the way as the nation's top exclusive amenity management company for residential facilities, luxury high-rise condominiums, apartments, master-planned and gated communities, as well as hotels, resorts, and spas. We have a roster of clients with a wide geographic reach