Front Desk Intake & Scheduling Specialist

Gaylord Hospital, Inc.; Wallingford (CT); On-site; USD 40,000 - 48,000; Full time

Job summary

Gaylord Specialty Healthcare in Wallingford, CT seeks an Intake Representative Registration to support front office operations of the Outpatient Therapy Department. The role involves handling calls, scheduling, patient intake, and HIPAA compliance in a fast-paced environment.

Responsibilities include verifying patient information, entering data into the EMR, collecting copays, and facilitating smooth patient flow. Strong organizational skills and customer service are essential.

Qualifications

• Associate's degree preferred and 2 years related experience and/or training or equivalent combination of education and experience.
• Proficient in Microsoft Office software and Practice Management Systems.
• Knowledge of coding and medical terminology; strong organizational and communication skills.

Responsibilities

• Answer incoming calls professionally and courteously; direct calls and take messages.
• Greet patients and provide intake materials; record arrivals in EMR; obtain signatures on forms.
• Schedule and adjust appointments; manage provider time efficiently.
• File and retrieve medical records; collect copays and payments; enter charges and payments.
• Provide high-quality customer service and resolve patient inquiries.

Skills

Customer service

Telephone skills

Time management

Organization

Attention to detail

Professionalism

Quality focus

Education

Associate's degree preferred

2 years related experience

Tools

Microsoft Office

Practice Management Systems

Job description

Gaylord Specialty Healthcare in Wallingford, CT seeks an Intake Representative Registration to support front office operations of the Outpatient Therapy Department. The role involves handling calls, scheduling, patient intake, and HIPAA compliance in a fast-paced environment.

Responsibilities include verifying patient information, entering data into the EMR, collecting copays, and facilitating smooth patient flow. Strong organizational skills and customer service are essential.