Urgent Care Patient Concierge & Scheduling Specialist

Hartford HealthCare; Norwalk (CT); On-site; USD 20,664 - 28,929; Full time

Benefits offered by this job

Career growth opportunities

On-going education and training

Robust Benefits Package

Generous PTO

Job summary

Hartford HealthCare Medical Group is seeking a Patient Service Coordinator to support 11 Urgent Care offices across Connecticut. The role involves front-desk duties, patient registration, and cross-team collaboration to ensure smooth operations.

You will help schedule appointments, answer inquiries, and maintain patient records while upholding privacy and safety standards. A fast-paced medical office background is preferred.

Qualifications

• High school diploma or GED required; minimum 2 years of customer service experience preferred.
• 1 year of customer service experience in a fast-paced medical office is preferred.
• EPIC experience is preferred.

Responsibilities

• Greets patients, registers patients, and maintains records and accounts.
• Facilitates communication between patients and healthcare providers and supports office operations.
• Schedules appointments to provide timely, accurate, friendly, and clinically appropriate patient access.
• Responds to patient and caregiver inquiries in line with privacy and safety standards.

Skills

Customer service

Communication

Team coordination

Education

High school diploma/GED

Tools

EPIC

Job description

Hartford HealthCare Medical Group is seeking a Patient Service Coordinator to support 11 Urgent Care offices across Connecticut. The role involves front-desk duties, patient registration, and cross-team collaboration to ensure smooth operations.

You will help schedule appointments, answer inquiries, and maintain patient records while upholding privacy and safety standards. A fast-paced medical office background is preferred.