Intake Representative- Full Time- Madison

Gaylord Hospital, Inc.; Madison, Northern (CT, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Gaylord Specialty Healthcare is seeking an Intake Representative to support the Outpatient Therapy Department in Madison, CT. This on-site role handles calls, patient intake, chart creation, scheduling and billing tasks in a fast-paced front-office setting.

The ideal candidate will have an associate's degree (preferred) with 2 years of related experience, strong computer skills, and familiarity with EMR and coding/medical terminology.

Qualifications

• Associate's degree preferred and 2 years related experience and/or training or equivalent combination of education and experience.
• Proficient in Microsoft Office software and Practice Management Systems.
• Excellent organizational skills and knowledge of coding and medical terminology.
• Multitasking, flexibility, telephone skills, customer service, time management, attention to detail and professionalism.

Responsibilities

• Answers incoming calls professionally and courteously and directs to staff.
• Greets patients, provides intake materials and HIPAA practices; processes patient chart.
• Schedules appointments and manages clinic calendars with efficient time use.
• Files and retrieves medical records and collects copays/payments.
• Enters charges and payments for patient visits and resolves inquiries.
• Registers new patients and updates demographics; enters information into EMR.
• Collaborates with Registration, Benefits, Radiology, Lab and Pharmacy.
• Ensures clean data entry into the EHR system and maintains data accuracy.

Skills

Microsoft Office

Practice Management Systems

Medical terminology

Multitasking

Telephone skills

Customer service

Time management

Attention to detail

Education

Associate's degree preferred

Tools

Microsoft Office Suite

Practice Management Systems

Job description

Intake Representative- Full Time- Madison

Job Category: Service/Support

Requisition Number: INTAK002190

• Posted : August 26, 2026
• Full-Time
• On-site

Locations

Showing 1 location

MADISON, CT 06443, USA

Description

Gaylord Specialty Healthcare is a health system dedicated exclusively to medical rehabilitation. We provide inpatient and outpatient care for people at every point in their journey from illness or injury to the most advanced state of recovery they can achieve. Our Mission: To enhance health, maximize function, and transform lives. Our values: Integrity, Compassion, Accountability, Respect and Excellence. These values guide us in providing quality patient care and transforming the lives of our patients.

Job Summary: Performs a variety of administrative, receptionist and clerical tasks to support front office functions of the Outpatient Therapy Department.

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

• Answers incoming calls professionally and courteously, directs calls to appropriate staff members, takes complete messages with caller’s name, date, time and phone number.
• Greets patient, gives patient intake materials and HIPAA Privacy Practices, "attends" patient in EMR, and notifies staff/ provider of patient’s arrival. Obtains appropriate signatures on consent forms and creates and processes patient’s chart.
• Schedules patients for physician and therapist appointments, cancels and reschedules appointments, optimizing use of provider time through efficient scheduling. Adjusts clinical treatment schedules as directed by the clinician.
• Files and retrieves medical records.
• Collects copays and payments or balances on accounts and manages credit card payments.
• Enters charges and payments for patient visits.
• Answers inquiries regarding Gaylord Health Systems and assists patients, families and visitors in resolving problems.
• Delivers customer service based on department standards.
• Performs all other related duties as assigned.
• Registers new patients by obtaining required physician and patient information, and updates patient demographics on return visits. Obtains, verifies and enters information into Meditech. Completes MSP Questionnaire accurately and completely.
• Works with other Gaylord departments, including Registration, Benefits, Radiology, Laboratory and Pharmacy.
• Answers inquiries regarding Gaylord Health Systems and assists patients, families and visitors in resolving problems.
• Utilizes resources available to ensure clean data entered into the EHR system.
• Processes referrals, maintains pending appointment list and wait lists, scheduling appointments within 48 hours of referral.
• Delivers customer service based on department standards

Qualifications:

Associate's degree preferred and 2 years related experience and/or training or equivalent combination of education and experience.

Proficient in Micro Soft Office software. Proficient in Practice Management Systems. Excellent organizational skills. Knowledge of coding and medical terminology. Multi-tasking, flexibility, telephone skills, customer service, time management, organization, attention to detail, professionalism, quality focus.

WORK SCHEDULE: Part-time- 40 hours/week; Office is open Monday - Friday

We Are An Equal Opportunity Employer - M/F/D/V

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.