Front Desk Intake Clerk – Human Services

Winnebago Tribe of Nebraska; Winnebago (NE); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Wellness resources

Job summary

Winnebago Tribe of Nebraska seeks a Human Services Intake Clerk to greet clients, explain services, and process applications for program eligibility. You will log applications, maintain records, and support caseworkers with clerical tasks using TAS and standard software.

Reports to the Social Services Program Manager; requires strong communication, confidentiality, and customer service. Some travel may be required; a valid driver's license is needed.

Qualifications

• High School Diploma or GED required plus one year of experience providing services to the public involving extensive contact.
• Must possess a valid driver's license, maintain valid insurance, and be insurable under the Tribe's insurance policy.
• Must be willing and able to engage in employee training and development of an educational plan.
• One-year experience working with Native Americans is required.
• Coursework or training in business, office management and communications is highly desirable.
• Must have excellent interpersonal, communication, organizational and customer service skills.
• Must be timely, dependable, courteous, and maintain a business-like appearance.
• Ability to interact and build rapport with peers and clients, to remain non-judgmental and value and accept differences in people, and to observe, assess and address behavior is required.
• Must possess keyboarding skills for data entry and be computer literate and proficient in Microsoft Office (particularly Word, Excel, Outlook).
• Must be able to maintain the strictest confidentiality, and will be required to sign a confidentiality agreement.
• Some travel will be required.
• Knowledge of Confidentiality Laws and Regulations is highly desirable and a willingness to learn is required.
• Knowledge of Winnebago culture and traditions is highly desirable and a willingness to learn is required.
• Ability to pass background check and drug screen.

Responsibilities

• Greet clients and the public at the front desk and by telephone, email, and written correspondence.
• Explain agency services and assist with completing applications and eligibility processes.
• Process applications for eligibility and maintain application logs; manage records per procedures.
• Coordinate services and arrange meetings between clients, staff, and providers; assist with case-related duties as needed.
• Provide standard clerical and secretarial support to program staff and maintain office equipment.

Skills

Customer service

Data entry

Microsoft Office

Interpersonal skills

Communication

Confidentiality

Attention to detail

Office equipment

Education

High School Diploma or GED

Tools

Microsoft Office

TAS database

Job description

Winnebago Tribe of Nebraska seeks a Human Services Intake Clerk to greet clients, explain services, and process applications for program eligibility. You will log applications, maintain records, and support caseworkers with clerical tasks using TAS and standard software.

Reports to the Social Services Program Manager; requires strong communication, confidentiality, and customer service. Some travel may be required; a valid driver's license is needed.