Intake Coordinator

Summit BHC; Twin Lakes (CA); On-site; USD 38,000 - 48,000; Full time

Job summary

Twin Lakes Recovery Center in Monroe, Georgia is seeking an Intake Coordinator to manage front desk interactions, triage calls, pre-registration, and insurance verification, ensuring a welcoming first impression. You will conduct pre-admission assessments, coordinate with admissions and external partners, document activities in the CRM, and support smooth admissions for clients and their families.

This role requires strong interpersonal and communication skills, attention to detail, and ability

Qualifications

• High School diploma or equivalent required; Bachelor's in related field preferred.
• One+ years' experience in healthcare admissions preferred; mental health or SUD background preferred.
• Experience in client assessment, referral, treatment planning, and external review coordination.
• Knowledge of community resources.
• Strong interpersonal, interviewing, and assessment skills; good telephone etiquette.

Responsibilities

• Conducts pre-admission assessments.
• Interviews clients and families to confirm intake criteria.
• Engage referral sources for client support and business development.
• Responds to the needs of referred clients.
• Coordinate with departments for timely admissions.
• Documents daily all activities in the CRM and admissions paperwork.
• Verifies insurance benefits for private admissions.
• Screens referrals and arranges transportation.
• Maintains waiting list and contacts potential candidates.

Skills

Interpersonal skills

Interviewing skills

Assessment skills

Telephone etiquette

Communication with external review org

Documentation skills

Education

High School diploma or equivalent

Bachelor’s degree preferred

Healthcare admissions experience preferred

Job description

Intake Coordinator | Twin Lakes Recovery Center | Monroe, Georgia

About the Job:

PURPOSE STATEMENT:
The Intake Coordinator is responsible for establishing and maintaining a first- impressions environment at the facility front desk. Duties include phone triage, addressing requests for services and performing client call backs and documents all call activities. Answers inquiry calls about facility services and availability, performs pre-registration, verifies insurance eligibility, and coordinates with the insurance company. Facilitates assessment and/or intake to facility services when appropriate. Provides administrative support to the department of admissions, ensuring the quality of service to clients and their families.

Roles and Responsibilities:

ESSENTIAL FUNCTIONS:

• Conducts pre-admission assessments.
• Interviews client, family members and/or collateral sources to assure intake criteria are met. Reviews prospective admissions against approved admission criteria, policies, and procedures.
• Generates, guides, and leads independent discussions with referral sources for client support, conflict resolution and business development with other treatment and healthcare professionals,
• Responds and reacts to the needs of referred clients.
• Assess family needs for mediation, sober escort and intervention and determines which professional resources are most appropriate to contact based on information gathered.
• Decides which Interventionist and facility to recommend, the dates, and the travel.
• Works closely with other department as well as external parties to ensure the timely admission of clients.
• Documents daily all activities, contacts, appointments, and events in the designated Customer Relationship Management system. Maintains all the documentation involved with the admissions process.
• Utilizes resources to ensure insurance verifications of benefits for all clients on all private insurance admissions.
• Screens calls from referrals and sets up transportation for admission.
• Maintains a waiting list for admissions and stays in contact with potential candidates to facilitate admissions.

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• High School Diploma or equivalent required. Bachelor’s Degree in social work, psychology, counseling, or other related field of study preferred.
• One or more years' experience in healthcare admissions preferred. Preferably in the mental health or substance use disorder field.
• Experience in client assessment, referral, treatment planning and communication with external review organizations or comparable entities.
• Knowledge of community resources.
• Outstanding interpersonal and interviewing and assessment skills. Skill in telephone etiquette and paging procedures.

LICENSES/DESIGNATIONS/CERTIFICATIONS:

• CPR certification and de-escalation training required (training available upon hire and offered by facility).
• First aid may be required based on state or facility requirements.

SUPERVISORY REQUIREMENTS:

This position is an Individual Contributor.

Why Twin Lakes Recovery Center?

Twin Lakes Recovery Center offers a comprehensive benefit plan and a competitive salary commensurate with experience and qualifications. Twin Lakes Recovery Center is an EOE.