Front Desk & Insurance Clerk — Patient Services

Graham Regional Medical Center; Graham (TX); On-site; USD 21,000 - 28,000; Full time

Job summary

Graham Regional Medical Center in Graham, Texas, seeks a receptionist/insurance clerk to manage patient check-in/out, scheduling, payments, HIPAA compliance, and data entry. You will support multiple departments and deliver courteous service in a fast-paced environment.

The role requires strong English communication, one year of customer service, and BLS certification. Office software and EMR experience are advantageous; bilingual Spanish is a plus.

Qualifications

• High School or equivalent required.
• BLS certification required.
• One year customer service experience required.
• Medical office or healthcare experience preferred.
• Must be committed to quality and patient safety at all times.
• Excellent command / highly proficient in spoken and written English; bilingual in Spanish preferred.
• Basic computer skills, including but not limited to: Microsoft Office, electronic medical documentation and email.
• Must be effective at adjusting to change, prioritizing duties, handling stress and effectively communicating face-to-face and/or over the telephone.
• Must be able to work independently, and flexibly, and as a part of a multidisciplinary team.
• Must be able to manage several interruptions throughout the shift.
• Must have strong interpersonal and communication skills, verbal and written.
• Must have strong time management skills.
• Must be able to work under pressure while interacting in a helpful, courteous manner with a high degree of patient contact.
• Sufficient hearing, vision and dexterity to perform duties safely.

Responsibilities

• Assist patients and families in making appointments in person and on the phone
• Take payments in person and on the phone
• Accurate and timely documentation in Electronic Health Records
• Provide exemplary customer service.
• Maintain confidentiality and compliance with HIPAA.
• Cooperate with other personnel to achieve departmental objectives and maintain good employee relations, inter-departmental objectives and infection control policies.
• Cordially demonstrate timeliness and professionalism in appearance, communications, and actions during all interactions and with all individuals and entities.
• Solve practical problems, dealing with a variety of issues, and interpret a variety of instructions furnished in written and oral form.
• Attend meetings as required.
• Perform other duties as requested or assigned.

Skills

Customer service

Communication skills

English proficiency

Bilingual Spanish

Multitasking

Professionalism

Education

High School diploma

BLS certification

Tools

Microsoft Office

Electronic medical records

Email

Job description

Graham Regional Medical Center in Graham, Texas, seeks a receptionist/insurance clerk to manage patient check-in/out, scheduling, payments, HIPAA compliance, and data entry. You will support multiple departments and deliver courteous service in a fast-paced environment.

The role requires strong English communication, one year of customer service, and BLS certification. Office software and EMR experience are advantageous; bilingual Spanish is a plus.