Front Desk II

Target Hospitality; Town of Texas (WI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Free Housing

Meals on Rotation

Health Coverage

Flexible Spending

Employee Assistance

Pet Insurance

401(k) Plan

Enrollment Portal

Competitive Pay

Job summary

Target Hospitality is seeking a Front Desk II to support guest services and assist the supervisor in scheduling the front desk team. The role involves greeting guests, handling check-ins, processing transactions, and generating reports to aid management decisions.

Applicants should have 2+ years of administrative experience, strong English communication, and proficiency with Microsoft Office. The position is hourly with a 6 weeks on / 2 weeks off rotation, and benefits that support work-life

Qualifications

• 2+ years administrative experience.
• Proficient in MS Office.
• Ability to communicate effectively in English.

Responsibilities

• Maintain safety culture and follow SOPs and policies.
• Assist supervisor in scheduling front desk team and directing tasks.
• Greet guests and handle check-ins using designated systems.
• Process payments and registrations; perform data entry and reporting.
• Prepare reports and correspondence for manager.

Skills

English communication

Time management

Customer service

Teamwork

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

Job Title: Front Desk II

Reports to: Front Desk Supervisor

Level: Hourly

Schedule: 6 weeks on / 2 weeks off rotation, or as per manager's discretion and business needs

Job Title: Front Desk II

Reports to: Front Desk Supervisor

Level: Hourly

Schedule: 6 weeks on / 2 weeks off rotation, or as per manager's discretion and business needs

SCOPE

Responsible for guest services and supporting management in the general operation of the assigned facility, with added accountability for assisting the supervisor in scheduling and directing the front desk team and preparing management reports and correspondence.

Who We Are

Target Hospitality is a leading provider of specialty rental and hospitality services, delivering turnkey workforce housing, culinary, and facility management solutions to remote and challenging environments across North America. We take pride in building not just accommodations, but communities — and that same commitment to people extends to our own team.

We believe that a great guest experience starts with a great employee experience, and we invest in the people who make that happen every day.

Primary Responsibilities

• Accountable and responsible for maintaining a safety culture, following all SOPs, JSAs, and policies and procedures as set out by Target Hospitality.
• Assist the supervisor in planning, directing, and maintaining work schedules and tasks for the front desk team.
• Greet all incoming guests and employees courteously and professionally.
• Check in all arrivals utilizing designated systems.
• Accept payments and process transactions.
• Enter all guest registration information, perform data entry, process reports, and work with computer programs to collect and record information.
• Perform all required filing and data entry as directed by the manager.
• Provide assistance to the manager with the preparation of reports and correspondence as required.
• Answer incoming calls in a friendly, pleasant manner.
• Receive, check, and redirect all incoming faxes and electronic mail.
• Prepare correspondence for pick up, including packages and mail per postal requirements.
• Exceed our guests’ needs by providing world‑class customer service.
• Attend safety meetings and participate in Target Hospitality emergency response procedures.
• Additional duties may be assigned by a supervisor or manager.

PHYSICAL DEMANDS

• Sit for long periods of time, up to 12 hours or more, with scheduled breaks.
• Short- and long-distance walking required.
• Use of stairs and step stools.
• Occasional use of force when pushing and pulling carts that weigh on average 50 lbs.
• Must be able to crouch, bend neck, back, and torso from waist to floor, and must be able to twist from left to right and right to left.
• Occasionally lift an average weight of 25 lbs with a maximum of 50 lbs. Where weights may exceed 50 lbs, the assistance of another person or a lifting aid is mandatory.
• Perform repetitive movements at the wrist, including side to side and up or down, and multiple grasps.
• Manual dexterity with the ability to type and use a 10-key.

WORKING CONDITIONS AND ENVIRONMENT

• Ability to hear and understand verbal instruction as well as other sounds such as safety alarms and signals.
• Must be able to see without impairment for inspection purposes, and able to read small text such as product warning labels.
• Exposure to extreme hot and cold environments.
• Ability to work within a rotational schedule of 6 weeks on and 2 weeks off, or as per manager’s discretion and business needs.
• Ability to work safely and navigate within small, close quarters and congested areas.
• Occasional exposure to elevated noise and surroundings.

Qualifications

• 2+ years administrative experience, preferably in a remote camp or the hotel/hospitality industry, or equivalent.
• Ability to communicate effectively, both written and orally, in English.
• Experience and proficiency with Microsoft Word, Excel, PowerPoint, and Outlook.
• First aid certification is an asset.
• Ability to work within a team environment.
• Must be able to work effectively and efficiently with or without supervision.
• Strong prioritization and time management skills.
• Ability and willingness to travel and work long rotations away from home.
• Must be able to pass a background check and urinalysis.
• Must provide your own transportation to and from the facility.

What's In It For You

We offer a comprehensive benefits package designed to support you and your family — on the job and beyond:

• Free Housing & Meals On Rotation — While on rotation at the lodge, housing, meals, laundry, and gym access are all provided at no cost to you.
• Health Coverage — Medical, vision, and dental insurance to keep you and your family covered.
• Flexible Spending — HSA and FSA options to help you save on healthcare costs.
• Employee Assistance Program — Confidential support for life’s everyday challenges, big and small.
• Pet Insurance — VPI pet insurance to help care for your four-legged family members too.
• Retirement Savings — 401(k) plan with company match to help you plan for the future.
• Easy Enrollment — Online enrollment portal makes signing up for benefits fast and simple.
• Competitive Pay — Compensation that reflects your skills and hard work.