Front Desk Host

San Vicente Clubs; New York (NY); On-site; USD 35,000 - 45,000; Full time

Job summary

A prestigious private members-only club is seeking a Front Desk Host in New York City. This role involves welcoming members, managing reservations, and ensuring a high standard of service. The ideal candidate will have excellent customer service skills, a positive attitude, and the ability to work well under pressure in a fast-paced environment. Join a dynamic team and contribute to an exceptional member experience.

Qualifications

• Must be able to communicate, read and write clearly and effectively.
• Must possess excellent interpersonal and organizational skills.
• Must be service oriented with excellent customer service skills.

Responsibilities

• Welcome members and guests, ensuring a world-class experience.
• Answer phone calls and take restaurant reservations accurately.
• Maintain an organized and clean work area while following safety procedures.

Skills

Customer Service

Relationship Development

Service Orientation

Confidentiality

Job description

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San Vicente Bungalows (“SVB”) is a prestigious private members-only club located in West Hollywood, California. Since its 2018 opening, SVB has established itself as a premier destination for individuals seeking a refined and intimate social experience. Our exclusive establishment offers an oasis of tranquility, luxury, and personalized service to our esteemed members.

Building on the success of the original West Hollywood location, SVB is expanding into Santa Monica (SVB SM) and New York City (SVB NYC) in 2024. Our eclectic members – both loyal and new to come – are set to enjoy even more benefits and legendary experiences.

Responsibilities

We are looking for a Front Desk Host to welcome our members to both the restaurant and bungalows. This role will be responsible for providing a world class experience from the time the guests enter the club to the time they depart. They will be expected to cultivate individualized relationships with our members and guests while also prioritizing the organizational duties of the front desk.

Duties and Responsibilities

· Answer phone calls in a professional, confident and engaging manner

· Take restaurant reservations accurately and efficiently.

· Seat guests efficiently and promptly in the appropriate sections when they arrive.

· Ensure all rules of the club are understood and followed by all members and guests prior to entering the club.

· Acknowledge and anticipate member needs and ensure positive guest relations at all times.

· Work quickly with the Jonas and Jonas Activity Management systems

· Use the Alice Hotel Systems to place work orders, service requests, and maintain log books.

· Inform manager of all guest requests, concerns, or issues

· Maintain an organized and clean work area.

· Follow all safety and sanitation procedures that pertain to the job in relation with COVID-19 and the CDC guidelines.

Knowledge, Skills and Attributes

· Excellent attitude to the job, co-workers, and members with the willingness to learn new things regardless of previous job experiences.

· Able to work in a fast-paced environment with speed and quality.

· Great personal hygiene and grooming standards.

· Should be able to communicate, read and write clearly and effectively.

· Must be a team player with the ability to work under minimal supervision

· Must be able to have a flexible schedule, work weekends and holidays

· Must be able to sustain composure, remain calm, and possess a positive attitude

· Must be service oriented with excellent customer service skills

· Must be able to follow directions with focus to detail, speed and accuracy

· Must possess excellent interpersonal and organizational skills

· Must be able to work well under time constraints and remain calm

· Must have the ability to input data in the POS system

· Must be able to read, speak, write and understand the English language

· Must be able to exercise confidentiality and discretion.

Consideration for employment will be based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.

• Seniority Level
• Entry level
• Hospitality
• Restaurants
• Employment Type
• Full-time
• Job Functions
• Customer Service
• Skills
• Relationship Development
• Food and Beverage Operations
• Guest Relations
• Member Relations
• Confidentiality
• Service Orientation (Social)

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Hospitality

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