Lobby Host - Front Desk Agent

Arlo Hotels; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

A dynamic lifestyle hotel in New York is seeking a Lobby Host to create memorable experiences for guests. Responsibilities include welcoming guests, managing check-in/check-out processes, and providing exceptional customer service. Join a team that values passion and purpose in hospitality.

Benefits

Medical, Dental, Vision

401K - after one year

Tuition Reimbursement

Qualifications

• Experience in hospitality, retail, or service industries preferred.
• Ability to stand for up to 6 hours.
• Proficient in computer and typing skills.

Responsibilities

• Welcome guests and assist with check-in/check-out processes.
• Provide luggage assistance and coordinate with valet services.
• Respond promptly to guest complaints and concerns.

Skills

Customer Service

Communication

Problem Solving

Education

High School Diploma

Job description

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This range is provided by Arlo Hotels. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$23.50/hr - $23.50/hr

Arlo Hotels, an independent lifestyle hotel, is now actively seeking a dynamic Lobby Host. Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so, keep on reading! Here at Arlo, we strive to create a sense of awe that leaves those we touch wanting more.

The Lobby Host is responsible for welcoming guests and assisting in setting the tone for their experience through check-in and check-out processes, receiving payments, correcting account and reservation discrepancies, creating and canceling reservations, acting as a switchboard relief, providing luggage assistance, assisting with valet parking, and summoning cabs.

Benefits

• Medical, Dental, Vision
• 401K - after one year
• Tuition Reimbursement

Responsibilities

• Always treat guests with courtesy and respect in various situations.
• Maintain honesty and integrity.
• Connect with guests daily, provide exceptional customer service, and create memorable experiences.
• Respond promptly and professionally to guest complaints.
• Report guest concerns to the Front Desk Supervisor/Duty Manager.
• Establish and develop long-term customer relationships, providing value and profitability.
• Enhance guests' stay by creating an inviting atmosphere.
• Coordinate and multi-task in an active environment.
• Assist with summoning third-party valet services and cabs.
• Maintain eye contact and use guest's name during interactions.
• Greet guests warmly and speak clearly and discreetly.
• Position at the main entrance to open and hold doors for guests.
• Open vehicle doors and greet guests.

Check-In and Check-Out Services

• Assist guests with kiosk check-in.
• Enter arrival alerts and messages.
• Correct inaccuracies on guest accounts.
• Post charges and complete daily high balance checks.
• Manage group and tour check-ins and check-outs.
• Familiarize guests with hotel facilities and amenities to promote sales.
• Update guest profiles with correct billing info, preferences, and requests.

Luggage Assistance

• Assist arriving guests with luggage.
• Escort guests to rooms and handle luggage.
• Secure and store luggage, retrieve for departure.
• Use bell carts and lift luggage as needed.

Arrival and Room Moves

• Escort guests to rooms with luggage.
• Familiarize guests with room features and hotel facilities.
• Coordinate with Front Desk for room changes.

Guest Interactions

• Maintain good posture and friendly interactions.
• Coordinate with Front Desk for special requests.
• Familiarize with VIPs and arrivals.
• Assist with guest requests, errands, and deliveries.

Guest Store

• Maintain store and conduct sales.
• Understand products and communicate features.
• Report inventory monthly.

Guest Service Relations

• Report guest concerns and comments.
• Provide concierge services.
• Investigate and resolve guest charges and complaints.
• Check messages and mail.
• Book reservations via phone, walk-in, email, or fax.
• Upsell rooms to maximize revenue.
• Assist with luggage, packages, and cabs.
• Perform other duties as assigned by management.

Reconciliation

• Balance cash daily.
• Deposit cash and handle safe and bank procedures.
• Ensure billing and paperwork compliance.
• Handle sensitive guest information professionally.

Cash Handling

• Accept deposits and post to accounts.
• Make change and balance cash floats.

Compensation

• $23.50 Hourly

Requirements

• Experience in hospitality, retail, or service industries preferred.
• Ability to stand for up to 6 hours.
• Proficient in computer and typing skills.
• Ability to lift 50 lbs.

We are an equal opportunity employer and prohibit discrimination/harassment based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity/expression, or other protected characteristics.