Front Desk Host

Sanvicentebungalows; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job description

Direct message the job poster from San Vicente Clubs

San Vicente Bungalows (“SVB”) is a prestigious private members-only club located in West Hollywood, California. Since its 2018 opening, SVB has established itself as a premier destination for individuals seeking a refined and intimate social experience. Our exclusive establishment offers an oasis of tranquility, luxury, and personalized service to our esteemed members.

Building on the success of the original West Hollywood location, SVB is expanding into Santa Monica (SVB SM) and New York City (SVB NYC) in 2024. Our eclectic members – both loyal and new – are set to enjoy even more benefits and legendary experiences.

Responsibilities

We are looking for a Front Desk Host to welcome our members to both the restaurant and bungalows. This role is responsible for providing a world-class experience from the time guests enter the club to their departure. The host will cultivate individualized relationships with members and guests while managing organizational duties at the front desk.

Duties and Responsibilities

• Answer phone calls professionally, confidently, and engagingly.
• Take restaurant reservations accurately and efficiently.
• Seat guests promptly in the appropriate sections upon arrival.
• Ensure all club rules are understood and followed by members and guests before entry.
• Acknowledge and anticipate member needs to ensure positive guest relations.
• Work efficiently with Jonas and Jonas Activity Management systems.
• Use Alice Hotel Systems to place work orders, service requests, and maintain log books.
• Inform the manager of all guest requests, concerns, or issues.
• Maintain an organized and clean work area.
• Follow safety and sanitation procedures in line with COVID-19 CDC guidelines.

Knowledge, Skills, and Attributes

• Excellent attitude towards the job, colleagues, and members; willingness to learn.
• Ability to work quickly and accurately in a fast-paced environment.
• Great personal hygiene and grooming standards.
• Clear and effective communication skills.
• Team player capable of working with minimal supervision.
• Flexible schedule, including weekends and holidays.
• Calm, positive attitude, and ability to remain composed under pressure.
• Service-oriented with excellent customer service skills.
• Attention to detail, speed, and accuracy in following directions.
• Strong interpersonal and organizational skills.
• Ability to input data accurately into POS systems.
• Proficiency in English (reading, speaking, writing).
• Ability to exercise confidentiality and discretion.

Employment consideration will be based on personal capabilities and qualifications, without discrimination based on race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or other protected characteristics.