Front Desk Hospitality Specialist

Phoenix Home Care and Hospice; Springfield (MO); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

No weekends

Medical, dental, and vision benefits

Paid Time Off

Continuing education opportunities

Employee recognition programs

Job summary

Phoenix Home Care and Hospice in Springfield, MO is hiring a Front Desk Hospitality Specialist for our local office. This role is more than answering phones; you are the first voice and face for visitors, with energy, professionalism, warmth, and calm in a fast moving environment.

You will manage a high volume of calls, greet applicants, clients, and caregivers, route inquiries, support office operations, prepare reports, and help maintain a welcoming, organized front desk.

Qualifications

• Previous office or administrative experience preferred.
• Knowledge of Microsoft Word and Excel.
• Strong customer service and hospitality mindset; ability to thrive in a fast-paced environment.

Responsibilities

• Answer and manage a high volume of incoming calls
• Welcome applicants, caregivers, clients, and visitors with professionalism and kindness
• Connect callers and guests to the right departments quickly and efficiently
• Assist with problem solving and gathering information for staff and families
• Support office operations with clerical and administrative tasks
• Prepare documentation and reports as needed
• Help create a positive, supportive office atmosphere every day

Skills

Excellent phone presence

Multitasking

Customer service

Teamwork

Tools

Microsoft Word

Microsoft Excel

Job description

Front Desk Hospitality Specialist

Springfield, MO Monday through Friday | 8am to 5pm $18 to $20/hr

Phoenix Home Care and Hospice is hiring a Front Desk Hospitality Specialist for our Springfield office. This is more than answering phones. You are the first voice people hear and the first face they see when they walk through our doors. We are looking for someone who brings energy, professionalism, warmth, and calm to a fast moving environment. If you are highly organized, love helping people, and can confidently manage a busy front desk while making others feel welcome, we want to meet you.

What You’ll Do

• Answer and manage a high volume of incoming calls
• Welcome applicants, caregivers, clients, and visitors with professionalism and kindness
• Connect callers and guests to the right departments quickly and efficiently
• Assist with problem solving and gathering information for staff and families
• Support office operations with clerical and administrative tasks
• Prepare documentation and reports as needed
• Help create a positive, supportive office atmosphere every day

What Makes Someone Successful in This Role

• Excellent phone presence and communication skills
• Ability to multitask and stay organized under pressure
• Positive attitude and strong attention to detail
• Professional appearance and dependable attendance
• Comfortable handling a multi line phone system
• Strong teamwork skills while also being self motivated
• Someone who naturally looks for ways to help others

What You Need

• Previous office or administrative experience preferred
• Knowledge of Microsoft Word and Excel
• Strong customer service and hospitality mindsetAbility to thrive in a fast paced environment

What We Offer

• No weekends
• Medical, dental, and vision benefits
• Spousal and family insurance options
• Paid Time Off
• Continuing education opportunities
• Employee recognition programs
• Supportive team culture
• Immediate hiring opportunity

At Phoenix Home Care and Hospice, our mission is to create New Beginnings for our caregivers and clinicians while delivering compassionate care built on honesty, patience, and kindness. If you want to work somewhere your attitude, professionalism, and people skills truly matter,

Choose Phoenix. Your New Beginning starts here.