Care Coordinator and Scheduler

Phoenix Home Care and Hospice; Independence (MO); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Medical plan options

Signed Offer Letter

Dental/vision coverage

PTO from day one

401(k)

Training and growth opportunities

Team-centered culture

Job summary

Phoenix Home Care & Hospice in Independence, MO is seeking a Care Coordinator & Scheduler to join our team. You will connect nurses with families, coordinate schedules, and ensure seamless care delivery across the home care network.

The ideal candidate has experience in scheduling, call centres, or customer service, with strong computer and communication skills. A supportive team environment, competitive pay, and comprehensive benefits are provided.

Qualifications

• Experience in scheduling, call centre, or office coordination.
• Proficient in Microsoft Office and scheduling software.
• Strong communication and multitasking abilities.
• Reliable, organized, and able to thrive under pressure.
• Healthcare or home care background a plus.

Responsibilities

• Match nurses with clients to ensure great care.
• Manage and update scheduling systems with accuracy and speed.
• Communicate daily with caregivers, nurses, and families — keeping everyone informed and supported.
• Problem-solve and adapt quickly when changes arise (because they will!).
• Support your team and jump in wherever help is needed.

Tools

Microsoft Office

Job description

Turn Your People Skills Into Purpose

Do you thrive in a fast-paced environment, love solving problems, and take pride in helping others?

Care Coordinator & Scheduler

Location: Independence, MO

Then you'll fit right in at Phoenix Home Care & Hospice.

We're looking for a Care Coordinator & Scheduler to join our Independence team — someone with a background in scheduling, call centre, customer service, or office coordination who's ready to take their career to the next level.

In this role, you'll be the heartbeat of our scheduling team — connecting nurses with families who rely on home care services. Every call you make, every schedule you coordinate, helps make a real difference in someone's life.

What You'll Do

• Match nurses with clients to ensure great care
• Manage and update scheduling systems with accuracy and speed
• Communicate daily with caregivers, nurses, and families — keeping everyone informed and supported
• Problem-solve and adapt quickly when changes arise (because they will!)
• Support your team and jump in wherever help is needed

What Makes This Role Great

• No two days are the same. You'll stay busy, challenged, and engaged.
• You'll see the impact of your work. Behind every schedule is a child, an adult, or a family who needs care.
• You'll be part of a supportive team that celebrates success together.

What We Offer

• Competitive pay and multiple medical plan options
• Signed Offer Letter—we stand by what we promise
• Dental, vision, spousal, and family coverage
• PTO that starts accruing on day one
• 401(k)
• Ongoing training and career growth opportunities
• Recognition programs and a positive, team-centered culture

What We're Looking For

• Prior office, call centre, or customer service experience
• Strong computer skills (Microsoft Office, scheduling, or similar)
• Excellent communication and multitasking abilities
• Reliable, organized, and able to thrive under pressure
• Professional, compassionate, and team-oriented attitude
• Healthcare or home care background a plus — but not required!

At Phoenix, our Care Coordinators are more than schedulers — they're connectors, problem solvers, and trusted partners to the families we serve.