Front Desk Guest Services Supervisor - Seasonal

Alterra Mountain Company; Deer Valley (WA); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Season pass

Free ski lessons

Ski discounts

Subsidized housing

Subsidized meals

Healthcare options

401k with company match

Discounts at local businesses

Job summary

Deer Valley Resort is seeking a Guest Services Supervisor to support the front office manager and ensure guest, owner, and employee satisfaction at the front desk. This mid-day/evening supervisory role will oversee staff, handle transactions, and coordinate guest services with a focus on smooth operations.

Dates of employment run 10/26/2026 - 4/18/2027. Pay starts at $22.00 per hour with comprehensive staff perks including housing options, meals, ski privileges, health benefits, and a 401k match.

Qualifications

• Staff leadership, coaching, and mentoring experience preferred.
• Must have a valid driver’s license and clean driving record.
• Excellent understanding of computers, systems, and guest service tools.
• Must be able to work varied shifts, including overnight shifts.

Responsibilities

• Check guests in and out and settle guest balances upon departure.
• Give guests directions, information, and instructions.
• Make reservations for restaurants, transportation, childcare, and other activities on guests’ behalf.
• Help the front office manager recruit, manage, train, motivate, and evaluate the front desk staff.
• Handle and complete cash, credit card, and lift ticket sales transactions daily.
• Balance and close out lift ticket sales at the end of the day.
• Proactively solve guest, owner, and employee problems with urgency, respect, and empathy.
• Assist with bellstaff and concierge duties, such as fulfilling special guest requests.

Skills

Staff leadership

Guest service excellence

Computer systems proficiency

Job description

Deer Valley Resort is seeking a Guest Services Supervisor to support the front office manager and ensure guest, owner, and employee satisfaction at the front desk. This mid-day/evening supervisory role will oversee staff, handle transactions, and coordinate guest services with a focus on smooth operations.

Dates of employment run 10/26/2026 - 4/18/2027. Pay starts at $22.00 per hour with comprehensive staff perks including housing options, meals, ski privileges, health benefits, and a 401k match.