Signature Collection Guest Services Supervisor - Winter 2026 - 27

Alterra Mountain Company; Deer Valley (WA); Sur place; USD 26 000 - 34 000; Plein temps

Avantages offerts par ce poste

Season pass

Free ski lessons

Ski discounts

Subsidized housing

Subsidized meals

Healthcare options

401k with company match

Discounts at local businesses

Résumé du poste

Deer Valley Resort is seeking a Guest Services Supervisor to support the front office manager and ensure guest, owner, and employee satisfaction at the front desk. This mid-day/evening supervisory role will oversee staff, handle transactions, and coordinate guest services with a focus on smooth operations.

Dates of employment run 10/26/2026 - 4/18/2027. Pay starts at $22.00 per hour with comprehensive staff perks including housing options, meals, ski privileges, health benefits, and a 401k match.

Qualifications

• Staff leadership, coaching, and mentoring experience preferred.
• Must have a valid driver’s license and clean driving record.
• Excellent understanding of computers, systems, and guest service tools.
• Must be able to work varied shifts, including overnight shifts.

Responsabilités

• Check guests in and out and settle guest balances upon departure.
• Give guests directions, information, and instructions.
• Make reservations for restaurants, transportation, childcare, and other activities on guests’ behalf.
• Help the front office manager recruit, manage, train, motivate, and evaluate the front desk staff.
• Handle and complete cash, credit card, and lift ticket sales transactions daily.
• Balance and close out lift ticket sales at the end of the day.
• Proactively solve guest, owner, and employee problems with urgency, respect, and empathy.
• Assist with bellstaff and concierge duties, such as fulfilling special guest requests.

Connaissances

Staff leadership

Guest service excellence

Computer systems proficiency

Description du poste

Seasonal Classic, consistent quality from a winning team! Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley).

Ski perks (vary based on employment status) may include:

• Deer Valley season pass
• free skiing or riding at other Alterra Resorts and select local Utah resorts
• Friends and family ski discounts
• free staff ski lessons
• discounted rentals (winter staff only)
• Subsidized meals at Employee Dining Rooms offered for staff while on shift
• Subsidized housing options available for seasonal full-time staff
• Discounts for staff members at restaurants, shops, and service providers in Park City
• Healthcare options are available for staff members
• 401k plan with company match

Purpose of Position

A Guest Services Supervisor's main objective is to support the front office manager and ensure guest, owner, and employee satisfaction at the front desk of Signature Collection. This is primarily a mid-day/evening supervisory position.

Responsibilities

• Check guests in and out and settle guest balances upon departure
• Give guests directions, information, and instructions
• Make reservations for restaurants, transportation, childcare, and other activities on guests’ behalf
• Help the front office manager recruit, manage, train, motivate, and evaluate the front desk staff
• Handle and complete cash, credit card, and lift ticket sales transactions daily
• Balance and close out lift ticket sales at the end of the day
• Proactively solve guest, owner, and employee problems with urgency, respect, and empathy
• Assist with bellstaff and concierge duties, such as fulfilling special guest requests, coordinating transportation for pick-ups and drop-off, and assisting guests with luggage
• Work with the front office manager to develop processes and procedures to ensure smooth operation and flow at the front desk
• Assist guest services manager with creating staff schedules, training and completing timecards
• Check for guest requests and services three days prior to arrival and ensure these requests are met
• Act as the Manager on Duty during evening shifts
• Assist with scheduling
• Assist the guest services manager with preparing and presenting training material to staff
• Assist general manager, maintenance manager, and operations manager with administrative duties
• Assist in coordinating the guest services staff with luggage and package delivery
• Other duties as assigned

Qualifications

• Staff leadership, coaching, and mentoring experience preferred
• Must have a valid driver’s license and clean driving record
• Excellent understanding of computers, systems, and guest service tools
• Must be able to work varied shifts, including overnight shifts

Dates of Employment

10/26/2026 - 4/18/2027

Pay Rate

$22.00 per hour

Deer Valley Resort is an Equal Opportunity Employer.

Find a great job at a resort that’s not only one of the best in the world, but it also feels a lot like home.

Our outstanding perks and benefits include a NEW starting wage of $20 per hour, 401k, health benefits, ski privileges, subsidized meals, discounts, and more!

Explore indoor and outdoor opportunities in: Food & Beverage, Housekeeping, Lodging Operations, Mountain Operations, and Ski School.

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