Front Desk Guest Services Specialist

Western States Lodging and Management; Ogden (UT); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

401(k) with company match up to 4%

Hotel discounts at properties

Health insurance availability

Job summary

Western States Lodging & Management is seeking a Guest Services Representative to greet guests, assist with check-in/check-out, and provide information on amenities, promotions, and local attractions.

You will handle reservations, respond to guest questions, and uphold brand standards while delivering warm, professional service. This full-time front desk role offers growth opportunities in hospitality, competitive pay, and benefits.

Qualifications

• High school diploma or equivalent preferred.
• 0-1 year of experience in hospitality, customer service, front desk operations, or a related field.
• Excellent customer service and interpersonal skills.
• Friendly, professional, and welcoming communication style.
• Clear verbal and written communication skills.
• Basic computer skills and the ability to learn hotel property-management and payment-processing systems.

Responsibilities

• Welcome guests with a friendly, professional, and helpful attitude.
• Assist guests with check-in and check-out, including registering guests, assigning rooms, issuing room keys, and processing payments.
• Accommodate special requests whenever possible to create a personalized guest experience.
• Answer phone calls and respond to guest questions and requests promptly and professionally.
• Provide information about hotel amenities, services, current promotions, and local attractions.
• Assist with pre-registration and reservation blocking when needed.
• Handle guest concerns professionally and escalates issues to leadership when additional assistance is needed.
• Follow established cash handling, credit, and check-cashing policies and procedures.
• Complete assigned front desk checklists and daily responsibilities accurately.
• Audit group guest accounts to ensure charges and postings align with applicable sales contracts.
• Maintain a clean, organized, and welcoming front desk and lobby area.
• Stay knowledgeable about brand-specific front desk standards, requirements, and promotions.
• Demonstrate hospitality standards during every guest interaction.
• Drive the hotel shuttle when required and appropriately authorized.

Skills

Customer service

Interpersonal skills

Verbal communication

Written communication

Computer skills

Professional attitude

Education

High school diploma

Tools

Property management system

Payment-processing systems

Job description

Western States Lodging & Management is seeking a Guest Services Representative to greet guests, assist with check-in/check-out, and provide information on amenities, promotions, and local attractions.

You will handle reservations, respond to guest questions, and uphold brand standards while delivering warm, professional service. This full-time front desk role offers growth opportunities in hospitality, competitive pay, and benefits.