Front Desk & Guest Services Specialist

Hendrick Automotive Group; Kansas City (KS); On-site; USD 21,000 - 26,000; Full time

Job summary

Hendrick Collision Center of Kansas City is seeking a courteous receptionist to answer and direct incoming calls and greet customers in the lobby, showroom or service area. You will direct calls, take messages, and help maintain customer satisfaction scores.

The role requires basic computer skills, familiarity with timekeeping, and scheduling with potential weekend hours. Join a team that upholds Hendrick’s core values and a strong commitment to customer service.

Qualifications

• Previous Customer Service or administrative experience in a high volume environment desired.
• Strong organizational skills and interpersonal skills required.
• Basic computer skills to utilize the timekeeping system.
• Basic knowledge of Microsoft Office Products.

Responsibilities

• Answers incoming calls in a courteous and professional manner.
• Takes accurate messages.
• Directs calls to the appropriate department or person.
• Greets customers as they enter the dealership showroom.
• Directs customers to the appropriate department or person.
• Maintains CSI at or above company standards.
• Records all hours worked accurately in company timekeeping system.
• Observes all safety rules and regulations in performance of duties.
• Other duties as assigned.

Skills

Customer Service

Administrative experience

Organizational skills

Interpersonal skills

Communication skills

Timekeeping system

Microsoft Office

Education

GED

High School Diploma

Associate Degree

Bachelor Degree

Master Degree

Doctorate Degree

Tools

Timekeeping system

Microsoft Office

Job description

Hendrick Collision Center of Kansas City is seeking a courteous receptionist to answer and direct incoming calls and greet customers in the lobby, showroom or service area. You will direct calls, take messages, and help maintain customer satisfaction scores.

The role requires basic computer skills, familiarity with timekeeping, and scheduling with potential weekend hours. Join a team that upholds Hendrick’s core values and a strong commitment to customer service.