Front Desk & Guest Services Specialist

Brookdale; Florida; On-site; USD 1,929,000 - 2,755,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee discounts

Referral program

Early wage access for hourly staff

Job summary

Brookdale in the United States is seeking a front desk Receptionist to greet visitors, manage guest sign-in, route calls and handle basic clerical tasks in a community setting.

You will sort and deliver mail, maintain logs, and respond to resident emergencies following community protocol. Brookdale emphasizes inclusion and provides health, retirement, and other benefits for eligible employees.

Qualifications

• Greeting visitors and answering questions professionally.
• Managing guest sign-in and directing calls appropriately.
• Performing basic clerical tasks and mail handling.

Responsibilities

• Greets all visitors entering the community, answer questions, ensure visitors sign guest sheets, and answer/direct phone calls to the proper residents and staff.
• Sort, deliver and collect incoming/outgoing community and resident mail, and may be asked to do basic office/clerical functions, and maintain visitor logs.
• May also respond to resident emergencies by calling appropriate internal and external parties based on community protocol.

Skills

Customer service

Communication skills

Phone handling

Multitasking

Tools

Office software

Job description

Brookdale in the United States is seeking a front desk Receptionist to greet visitors, manage guest sign-in, route calls and handle basic clerical tasks in a community setting.

You will sort and deliver mail, maintain logs, and respond to resident emergencies following community protocol. Brookdale emphasizes inclusion and provides health, retirement, and other benefits for eligible employees.