Front Desk Guest Services Pro - Onsite, Part-Time

Kohler Hospitality; Kohler (WI); On-site; USD 1,887,312 - 2,824,080; Part time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k) with company matching

Job summary

Kohler Co. is seeking a casual part‑time Guest Services/Front Desk team member in Kohler, WI. You will handle registration, cashiering, reservations, and guest information onsite, with shifts between early morning and late evening, weekends required.

Experience in guest service and cash handling is preferred. You will register guests in Fidelio, manage folios and keys, know local attractions, and follow safety procedures while providing an exceptional guest experience.

Qualifications

• Must be 18 years or older to apply.
• The ability to work independently with professionalism while maintaining a focus on quality and customer service.
• Candidate must tolerate being on their feet for the majority of the day.
• Strong written and oral communication skills helpful.
• Previous Guest Service experience preferred.
• Applicants must be authorized to work in the US without sponsorship now or in the future.

Responsibilities

• Providing prompt, courteous and professional guest service in the functions of registration, guest departure, cashiering, reservations and information.
• Registering guests in and out of Fidelio property management system.
• Blocking guest rooms, preparing guest folios, guest cards, and programming room keys.
• Handling all money transactions at the front desk following standard operating procedures.
• Having knowledge of food and beverage facilities and hours of operation.
• Posting and recording hotel gift certificates.
• Being knowledgeable about property and surrounding area, local attractions and shopping services.
• Adhering to established safety procedures and guidelines.
• Handling guest complaints.

Skills

Guest service

Cash handling

Front desk

Communication

Teamwork

Job description

Kohler Co. is seeking a casual part‑time Guest Services/Front Desk team member in Kohler, WI. You will handle registration, cashiering, reservations, and guest information onsite, with shifts between early morning and late evening, weekends required.

Experience in guest service and cash handling is preferred. You will register guests in Fidelio, manage folios and keys, know local attractions, and follow safety procedures while providing an exceptional guest experience.