Front Office Manager

Holiday Inn Express Charlotte Airport; Charlotte (NC); In loco; USD 55.000 - 75.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental and vision insurance

Employer-paid life insurance

401(k) with employer contribution

Hotel discounts

Descrizione del lavoro

Holiday Inn Express Charlotte Airport is seeking a Front Office Manager to oversee front desk operations and lead a high-performing team in Charlotte, NC. The role focuses on guest service, revenue optimization, and seamless check-in/check-out processes.

Ideal candidates have 2+ years of supervisory experience in front office roles, strong leadership, and proficiency with PMS and reservation systems. The position offers a full-time on-site schedule with competitive benefits and opportunities for

Competenze

• Bachelor’s degree in hospitality management or related field preferred.
• Minimum 2+ years supervisory experience in front office or hospitality management.
• Strong leadership and communication skills.
• Proven guest relations and problem-solving abilities.
• Familiarity with hotel PMS and reservation systems.

Mansioni

• Supervise and train front desk staff, including receptionists, concierge, and bell staff.
• Set clear performance expectations, conduct regular evaluations, and provide coaching.
• Foster a positive, team-oriented work environment that enhances guest services.
• Lead by example by delivering exceptional customer service and professionalism.
• Ensure a warm and efficient check-in/check-out process for all guests.
• Handle guest inquiries, requests, and concerns with professionalism and efficiency.
• Monitor guest feedback, addressing service improvements and implementing corrective actions.
• Collaborate with other departments to ensure seamless communication and cooperation.
• Oversee reservation processes, ensuring accuracy and efficiency in bookings.
• Implement strategic pricing and upselling opportunities to maximize occupancy and revenue.
• Monitor room availability, arrivals, and departures to facilitate smooth operations.
• Work closely with the sales and marketing team to make guest bookings and optimize revenue.
• Develop and enforce standard operating procedures for the front office team.
• Maintain accurate records of guest accounts, financial transactions, and room inventory.
• Ensure the front desk and lobby area remain clean, professional, and welcoming.
• Enforce hotel policies, security measures, and emergency procedures to ensure guest safety.
• Assist in preparing and managing the front office budget to control costs effectively.
• Monitor departmental expenses, optimizing resource allocation and inventory management.
• Analyze financial reports and implement strategies to maximize revenue and minimize expenses.
• Collaborate with accounting to ensure accurate billing and financial reconciliations.

Conoscenze

Leadership

Guest Relations

Problem Solving

PMS & Reservations

Revenue Management

Flexibility

Formazione

Bachelor's degree in hospitality management or related field

Strumenti

PMS software

Reservation software

Descrizione del lavoro

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Front Office Manager

Administrative Full Time Holiday Inn Express & Suites Charlotte Airport CLT, Charlotte, NC, US

Holiday Inn Express Charlotte Airport |108 Airport Commons Dr, Charlotte, NC 28208

Join Maya Hotels and Take the Next Step in Your Career!

Are you a hardworking and customer-focused leader with a passion for hospitality and operational excellence? At Maya Hotels, we are seeking a Front Office Manager to oversee front desk operations, manage a high-performing team, and ensure a seamless guest experience. If you thrive in a fast-paced environment and excel at team leadership, organization, problem-solving, and enjoy working with top hospitality brands this is the opportunity for you!

Why Join Maya Hotels?

Maya Hotels is a leading name in the hospitality industry, dedicated to providing exceptional guest experience. We are proud to represent multiple outstanding brands including Holiday Inn Express, Candlewood Suites, Avid Hotel, Tru, Hilton Garden Inn, Hampton Inn and Aloft. Our commitment to excellence, coupled with our friendly and welcoming atmosphere, sets us apart in the market.

Learn more about us at www.mayahotels.com.

What We Offer:

• Medical, Dental and Vision Insurance.
• 100% Employer Paid Life Insurance.
• Voluntary Life and AD&D, STD, Accident and Critical Illness Insurance.
• Retirement Savings: 401K with Employer Contribution.
• Employee Perks: Employee Referral Program, hotel discounts, and more!
• Work-Life Balance: Paid Time Off (PTO).
• Competitive salary and performance-based bonuses.
• Career growth opportunities within the Maya Hotels family.
• A supportive and friendly work environment.
• The chance to work with ten well-respected hotel brands.

Job Description:

Essential Duties and Responsibilities:

• Supervise and train front desk staff, including receptionists, concierge, and bell staff.
• Set clear performance expectations, conduct regular evaluations, and provide coaching.
• Foster a positive, team-oriented work environment that enhances guest services.
• Lead by example by delivering exceptional customer service and professionalism.

Guest Services & Experience:

• Ensure a warm and efficient check-in/check-out process for all guests.
• Handle guest inquiries, requests, and concerns with professionalism and efficiency.
• Monitor guest feedback, addressing service improvements and implementing corrective actions.
• Collaborate with other departments to ensure seamless communication and cooperation.

Reservations & Revenue Management:

• Oversee reservation processes, ensuring accuracy and efficiency in bookings.
• Implement strategic pricing and upselling opportunities to maximize occupancy and revenue.
• Monitor room availability, arrivals, and departures to facilitate smooth operations.
• Work closely with the sales and marketing team to make guest bookings and optimize revenue.

Front Office Operations & Compliance:

• Develop and enforce standard operating procedures for the front office team.
• Maintain accurate records of guest accounts, financial transactions, and room inventory.
• Ensure the front desk and lobby area remain clean, professional, and welcoming.
• Enforce hotel policies, security measures, and emergency procedures to ensure guest safety.

Budgeting & Financial Management:

• Assist in preparing and managing the front office budget to control costs effectively.
• Monitor departmental expenses, optimizing resource allocation and inventory management.
• Analyze financial reports and implement strategies to maximize revenue and minimize expenses.
• Collaborate with accounting to ensure accurate billing and financial reconciliations.

Education, Skills and Abilities:

• Education: Bachelor’s degree in hospitality management or related field preferred.
• Experience: 2+ years of supervisory experience in front office, guest services, hospitality management or in a similar leadership role.
• Leadership & Communication: Strong ability to train, mentor, and manage front office staff effectively.
• Guest Relations: Strong ability to interact with guests, resolve complaints, and enhance guest experiences.
• Problem-Solving & Decision-Making: Ability to think clearly under pressure and make quick, effective decisions.
• Technical Proficiency: Familiarity with hotel property management systems (PMS) and reservation software.
• Revenue & Financial Acumen:Understanding of revenue management, budgeting, and reporting.
• Flexibility: Willingness to work varied schedules, including nights, weekends, and holidays.

Physical Requirements:

• Ability to stand and walk for extended periods during shifts.
• Ability to lift and carry up to 25 lbs., including luggage and office supplies.
• Frequent bending, reaching, and handling front desk equipment and materials.
• Comfortable working in a high-energy, guest-facing environment.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any others job related duties assigned by their supervisor.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Qualified individuals with disabilities who require reasonable accommodation to perform the essential functions of the job should contact the Human Resources department.