Part Time Front Desk Associate ($500 Hiring Bonus) - Holiday Inn Express South Burlington/Downtown

Portland Harbor Hotel; South Burlington (VT); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Medical Insurance

Vision Insurance

401K Plan

Hotel Discount Travel Program

Employee Assistance Program

Job summary

Holiday Inn Express South Burlington/Downtown, a Colwen Hotels Property, is seeking a friendly Part Time Front Desk Associate to join our team. You will be responsible for guest registration, making reservations, and providing guests with information about the hotel and local area.

This position is offering a $500 Hiring Bonus, subject to applicable tax withholdings. $250 is paid after 3 months of employment and the remaining $250 after 6 months of employment.

Qualifications

• One year of related hotel experience preferred.
• Excellent verbal and written communication.
• Strong organizational skills and attention to detail.
• Proficient with Microsoft Office Suite.

Responsibilities

• Register guests and process reservations.
• Check-in/out and handle billing.
• Provide information about hotel and local area.
• Maintain lobby cleanliness and adhere to policies.
• Coordinate with housekeeping for room readiness and guest requests.
• Protect guest privacy and handle sensitive information.

Skills

Verbal communication

Written communication

Organizational skills

Interpersonal skills

MS Office proficiency

Flexible schedule

Tools

Microsoft Office

Job description

Part Time Front Desk Associate ($500 Hiring Bonus) - Holiday Inn Express South Burlington/Downtown

Job Category: Rooms Front Office

Requisition Number: FRONT005994

• Posted : October 29, 2026
• Part-Time

Locations

Showing 1 location

Holiday Inn Express South Burlington/Downtown
1285 Williston Rd
South Burlington, VT 05403, USA

Description

Holiday Inn Express South Burlington/Downtown, a Colwen Hotels Property, is seeking a friendly, customer service focused Part Time Front Desk associate to join our team. In this position you will be responsible for guest registration, making reservations and providing guests with information about the hotel and the local area. If you have a knack for customer service and previous service-related work experience, we'd like to meet you.

This position is offering a $500 Hiring Bonus, subject to applicable tax withholdings. $250 to be paid out after 3 months of employment and the remaining $250 after 6 months of employment.

General Responsibilities:

• Operate the front desk and assist guests with inquiries and other needs during pre-arrival, registration, stay, checkout, and post-departure.
• Provide exceptional guest service
• Efficiently manages the operations of the front desk, ensure check in and check out is timely
• Warmly and professionally welcome all guests
• Process guest check-in: confirm reservations, assign guest rooms
• Treat requests with professionalism, tact, and courteous manner; act with a sense of urgency
• Ensure that all complaints regarding service and/or accommodations are investigated and resolved
• Maintain knowledge of hotel policies including rates, discounts, special offers and community events
• Maintain knowledge of upcoming events, local area, and hotel offerings
• Ensure prompt delivery of billing to guests
• Process all payments types e.g. charges, cash, checks, debit or credit cards
• Discreetly handle confidential guest information
• Coordinate with Housekeeping Department to track room readiness and communicate guest requests and concerns
• Ensure lobby and shared areas are neat and orderly
• Adhere to all Colwen and brand standards
• Maintain STRICT key controls
• Perform other related duties as assigned, you may be required to perform a variety of different job duties and functions in various departments during the course of a shift

Requirements:

• One year of related experience, hotel preferred
• Valid Drivers License Preferred
• Excellent verbal and written communications skills
• Strong organizational skills and attention to detail
• Superior interpersonal and customer service sills, ability to deal with difficult guests
• Familiarity with local area, ability to provide directions and maps to local attractions and destinations
• Proficient with Microsoft Office Suite and common computer software programs
• Ability to learn computer software programs and operate property management system
• Willingness to work 7-day rotational work schedule including nights, weekends, and holidays

We've got you covered: Benefits & Perks

• Medical Insurance with Company-Funded HRA
• Vision Insurance
• Flexible Spending Accounts
• Wide-Array of Supplemental Insurance Offerings
• Paid Time Off Programs
• Employee Assistance Program
• 401K Plan - Traditional & Roth Options with Employer Match
• Hotel Discount Travel Program for Associates & Family
• Exclusive Associate Discounts - Travel, Entertainment, & Retail
• Training and Development Programs

Colwen Hotels is an equal opportunity employer. EOE M/F/D/V

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.