Guest Experience Concierge

Hyatt Centric Las Olas; Fort Lauderdale (FL); On-site; USD 18,000 - 26,000; Full time

Job summary

Hyatt Centric Las Olas in Fort Lauderdale, FL is seeking a Front Desk Agent to deliver service excellence. You will handle check-ins and check-outs, issue room keys, and resolve guest issues following Kolter Hospitality and Hyatt standards.

The role requires strong guest service, weekend/holiday availability, and a willingness to uphold safety procedures. Training is provided, with growth opportunities within the group.

Qualifications

• Experience: None. Customer service experience in Hospitality a plus.
• Education: None

Responsibilities

• Assist guests with check-in and check-out processes.
• Coordinate all guest requests.
• Inform guests of hotel services, features and room amenities.
• Welcome the guest by name whenever possible.
• Prepare, set up, stock, take down, clean and provide quality beverages and food products, adhering to all recipe and presentation standards.
• Set up and break down meeting space.
• Prepare food for meetings/events.
• Follow the hotel’s rate structures, discounts and sell/upsell strategies.
• Performs cashiering tasks like bill/invoice settlement, posting charges, adjustments, etc.

Job description

Hyatt Centric Las Olas in Fort Lauderdale, FL is seeking a Front Desk Agent to deliver service excellence. You will handle check-ins and check-outs, issue room keys, and resolve guest issues following Kolter Hospitality and Hyatt standards.

The role requires strong guest service, weekend/holiday availability, and a willingness to uphold safety procedures. Training is provided, with growth opportunities within the group.