Front Desk & Guest Services Clerk - Overnight Shift

Concord Hospitality Enterprises; Raleigh (NC); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Competitive Pay

Medical plans

401K Retirement Program

Group Life Insurance

Disability programs

Verizon Wireless discount

Education Assistance

Job summary

Concord Hospitality Enterprises is opening a new Marriott hotel in Raleigh and is seeking Front Desk Clerk/Guest Services Clerk. The role includes welcoming guests, assisting with check-in/check-out, providing concierge services, and coordinating with housekeeping and other departments.

The position offers hourly pay of $15–$17 and requires Friday/Saturday or Saturday/Sunday availability. Overnight shifts pay higher wages, and the hotel emphasizes exceptional customer service.

Qualifications

• Knowledge of Microsoft Office products.
• Knowledge of hospitality guest management systems.
• Excellent verbal and written communications skills.
• Good organizational skills and detail orientation.
• Comfortable multitasking in a fast-paced environment.
• Focused on providing exceptional customer service.
• Able to problem solve and resolve issues effectively.

Responsibilities

• Ensure excellent first impression for guests.
• Provide concierge service and community information.
• Assist with check-in and check-out processes.
• Coordinate services with housekeeping, maintenance, sales, and operations.
• Assist in processing laundry.
• Follow safety and security procedures.
• Handle cash securely and protect confidential data.
• Manage key control and routine property walks.

Skills

Microsoft Office

Hospitality systems

Verbal & written communication

Organization & detail orientation

multitasking

Customer service

Problem solving

Job description

Concord Hospitality Enterprises is opening a new Marriott hotel in Raleigh and is seeking Front Desk Clerk/Guest Services Clerk. The role includes welcoming guests, assisting with check-in/check-out, providing concierge services, and coordinating with housekeeping and other departments.

The position offers hourly pay of $15–$17 and requires Friday/Saturday or Saturday/Sunday availability. Overnight shifts pay higher wages, and the hotel emphasizes exceptional customer service.