Front Desk Guest Services Associate | Flexible Schedule

marcuscorp; Madison (WI); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Free meals each shift

Room discounts

Employee parking or transit benefits

Two for one movie coupons

Early wage access

Paid time off

Medical, dental, vision insurance (FT)

Life insurance and 401(k) with match

Training and growth opportunities

Job summary

Marcus Hotels & Resorts in Madison, WI is seeking a Front Desk Clerk to deliver prompt, courteous service at the Hilton Madison Monona Terrace.

As a Front Desk Clerk, you will check guests in/out, assign rooms, handle requests, and provide information about local attractions. The role offers full-time hours, weekend availability, and a competitive wage.

Join a trusted hospitality brand and enjoy perks such as free meals, room discounts, and generous time off.

Qualifications

• High school diploma or equivalent required.
• Previous hotel/front desk experience is a plus but not required.
• Strong communication and problem-solving skills.
• Ability to stand and move throughout the front office.
• Basic to moderate computer skills to input/retrieve information.
• English: read, write, and speak clearly.

Responsibilities

• Greet and welcome guests on arrival and departure.
• Check guests in and out accurately and efficiently.
• Assign rooms based on guest needs.
• Respond to guest requests and questions in person and by phone.
• Handle and document guest issues, escalating to management as needed.
• Provide information about hotel amenities and local area.
• Answer phones and input information into computer systems accurately.
• Maintain cash handling with a personal house bank.
• Assist with luggage storage when necessary.
• Remain calm and professional during busy periods or emergencies.
• Work with internal and external customers with patience and diplomacy.
• Perform additional duties or projects as assigned.

Skills

Strong communication

Computer skills

Detail oriented

Problem solving

English proficiency

Education

High school diploma or equivalent

Job description

Marcus Hotels & Resorts in Madison, WI is seeking a Front Desk Clerk to deliver prompt, courteous service at the Hilton Madison Monona Terrace.

As a Front Desk Clerk, you will check guests in/out, assign rooms, handle requests, and provide information about local attractions. The role offers full-time hours, weekend availability, and a competitive wage.

Join a trusted hospitality brand and enjoy perks such as free meals, room discounts, and generous time off.