Front Office Leader - Elevate Guest Experience & Ops

Marcus Hotels & Resorts; Madison (WI); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Free meals per shift

Hotel room discounts at Marcus Hotels

Discounts at Marcus restaurants and sp

Free employee parking or Metro passes

Two-for-one movie coupons

Job summary

Hilton Madison Monona Terrace in Madison, WI, seeks a Front Office Manager to lead all Front Office operations, including Night Audit, Concierge, and Front Desk, ensuring profitability, cost control, and service excellence. You will oversee staffing, training, and standards while maintaining a welcoming atmosphere for guests and team members.

In this role you will drive guest satisfaction, manage departmental budgets, implement Hilton programs, and collaborate across departments to uphold brand

Qualifications

• 2+ years of leadership, supervisory or management experience in Front Office, Guest Services, or Hotel Operations.
• Experience with Hilton systems and property management systems (PMS).
• Strong command of English for guest and team communication.
• Strong organizational skills with the ability to multitask and meet deadlines.
• Guest-focused approach with ability to drive service standards.

Responsibilities

• Lead, coach, and motivate Front Office associates while fostering a positive team culture.
• Oversee hiring, training, scheduling, performance management, and staffing levels.
• Develop and implement training programs to support associate growth and operational excellence.
• Manage reservations, front office systems, inventory, scheduling, and budgets to maximize revenue.
• Drive guest satisfaction by monitoring service scores and resolving concerns.

Skills

Leadership

Supervisory Experience

Front Office Operations

Guest Services

Hotel Operations

PMS knowledge

English proficiency

Tools

PMS systems

Hotel software

Computer literacy

Job description

Hilton Madison Monona Terrace in Madison, WI, seeks a Front Office Manager to lead all Front Office operations, including Night Audit, Concierge, and Front Desk, ensuring profitability, cost control, and service excellence. You will oversee staffing, training, and standards while maintaining a welcoming atmosphere for guests and team members.

In this role you will drive guest satisfaction, manage departmental budgets, implement Hilton programs, and collaborate across departments to uphold brand