Front Desk/Guest Services Associate

Jewish Community Center of Northern Virginia; Fairfax (VA); On-site; USD 33,000 - 43,000; Full time

Job summary

The Pozez Jewish Community Center of Northern Virginia is seeking a friendly Guest Services Associate to manage the main entrance desk, welcome visitors, and handle routine front-desk tasks. The role requires a high school degree and 2+ years in customer-facing roles, with strong communication skills and the ability to work both independently and with teams.

The successful candidate will greet members and guests, answer inquiries, and coordinate with departments to share accurate program

Qualifications

• High school degree required with 2+ years in customer service, reception, or front desk roles.
• Excellent verbal and written communication skills and computer literacy.
• Ability to work both independently and with others.
• Greet and assist members, guests, and visitors at the Pozez JCC desk.
• Provide a positive, memorable guest experience and handle inquiries professionally.
• Support front desk operations and maintain supplies and a tidy work area.
• Ensure security procedures are followed for all building entrants.

Responsibilities

• Serve as receptionist at main entrance, directing visitors and answering inquiries.
• Greet guests and members to create a welcoming atmosphere.
• Direct calls and messages to the appropriate staff and departments.
• Maintain front desk supplies and keep the area organized and secure.
• Assist new and current members with forms and information as needed.
• Collaborate with other departments to share program information accurately.
• Print daily schedules for staff and weekend coverage as required.

Skills

Customer service

Reception/front desk

Verbal & written communication

Independent work

Collaborative work

Greet guests

Membership information

Security procedures

Education

High school degree

Job description

About Pozez Jewish Community Center of Northern Virginia

The Pozez Jewish Community Center of Northern Virginia (Pozez JCC), located in Fairfax, Virginia, is a nonprofit, social service organization that builds community and enriches lives. The Pozez JCC is a community connector, offering a variety of programs and services on the main campus, online and throughout Northern Virginia through its many partnerships. Quality programs and experiences, based on Jewish values, include early childhood education, after-school & day camps, social programs for families raising young children, J-Fit health & aquatics activities, adult learning and cultural programs, inclusion and disabilities services, community impact through volunteerism, and more. Programs are open to people of all ages and backgrounds.

Summary of Position:

The Pozez Jewish Community Center of Northern Virginia (Pozez JCC) requires the talents and skills of an experienced Guest Services Associate. The successful candidate should be outgoing and friendly with a gregarious personality and a natural talent for customer service while also being very professional and disciplined. This person will undertake all receptionist and clerical duties at the desk of our main entrance. The goal is to make guests and visitors feel comfortable and valued while on our premises.

Qualifications:

• Applicants should have a high school degree and two or more years of successful experience working in customer service, reception, front desk, or other public facing concierge positions


• Have excellent verbal and written communication skills and computer literacy


• Ability to work independently and collaboratively


• Greet and acknowledge members, guests, and visitors to the Pozez JCC


• Create a positive and memorable experience for all who come to the Pozez JCC


• Courteously answer telephone calls and guest inquiries, and direct them appropriately


• Maintain office supply inventory for front desk


• Keep a clean and neat work environment


• Assist new members in completing initial forms


• Assist current members and guests with any inquiries, paperwork, or basic membership information


• Ensure security processes are administered for all those who enter the building


• Work with all departments to ensure programmatic information is shared correctly


• Print daily schedule nightly and for the weekend


• Perform tasks requested by management staff when able

This position description is not intended to be all-inclusive, but is intended to be a generalized description of the primary job responsibilities and expectations. Management may change the job responsibilities and expectations based on business requirements.

This position description is intended to comply with all known state and federal regulations and includes accommodation re-evaluations and equal opportunity employment.

The Pozez Jewish Community Center of Northern Virginia is a nonprofit organization dedicated to build a strong and vibrant community through meaningful opportunities to engage in Jewish life. The J welcomes individuals of all ages, abilities, ethnicities, faiths and backgrounds. Our activities span five counties and touch more than 10,000 individuals each year through cultural, educational, wellness programs and Israel celebrations. We build Jewish connection, community and peoplehood with the 70,000+ Jews who call Northern Virginia their home.