Front Desk/Guest Services Associate

Pozez Jewish Community Center of Northern Virginia; Fairfax (VA); On-site; USD 21,000 - 30,000; Full time

Job summary

The Pozez Jewish Community Center of Northern Virginia (Pozez JCC) in Fairfax seeks an outgoing Guest Services Associate to manage the main entrance reception, greet members and guests, and deliver friendly, professional service. This role focuses on creating a positive first impression and ensuring a welcoming atmosphere.

You will perform clerical tasks, assist new and current members, answer inquiries by phone, and work with multiple departments to share program information while maintaining

Qualifications

• High school diploma required and 2+ years in customer-facing roles.
• Excellent verbal and written communication skills.
• Ability to work independently and with others.
• Greet and acknowledge members, guests, and visitors.
• Create a positive and memorable experience for all visitors.
• Answer calls courteously and direct inquiries appropriately.
• Maintain front desk office supplies.
• Keep a clean and neat work environment.
• Assist new members with initial forms and information.
• Ensure security procedures are followed for entrants.
• Collaborate with departments to share program information.
• Print daily schedule as needed.

Responsibilities

• Manage receptionist duties at the main entrance.
• Greet guests and members to make them feel welcome and valued.
• Handle inquiries and direct to appropriate staff.
• Assist new and existing members with forms and information.
• Maintain front desk supplies and ensure a clean reception area.
• Support management with tasks and schedule printing.
• Assist in enforcing security procedures for building access.

Skills

customer service

communication skills

teamwork

front desk/reception

Education

High school diploma

Tools

Computer literacy

MS Office

Job description

About Pozez Jewish Community Center of Northern Virginia

The Pozez Jewish Community Center of Northern Virginia (Pozez JCC), located in Fairfax, Virginia, is a nonprofit, social service organization that builds community and enriches lives. The Pozez JCC is a community connector, offering a variety of programs and services on the main campus, online and throughout Northern Virginia through its many partnerships. Quality programs and experiences, based on Jewish values, include early childhood education, after-school & day camps, social programs for families raising young children, J-Fit health & aquatics activities, adult learning and cultural programs, inclusion and disabilities services, community impact through volunteerism, and more. Programs are open to people of all ages and backgrounds.

Summary of Position:

The Pozez Jewish Community Center of Northern Virginia (Pozez JCC) requires the talents and skills of an experienced Guest Services Associate. The successful candidate should be outgoing and friendly with a gregarious personality and a natural talent for customer service while also being very professional and disciplined. This person will undertake all receptionist and clerical duties at the desk of our main entrance. The goal is to make guests and visitors feel comfortable and valued while on our premises.

Qualifications:

• Applicants should have a high school degree and two or more years of successful experience working in customer service, reception, front desk, or other public facing concierge positions


• Have excellent verbal and written communication skills and computer literacy


• Ability to work independently and collaboratively


• Greet and acknowledge members, guests, and visitors to the Pozez JCC


• Create a positive and memorable experience for all who come to the Pozez JCC


• Courteously answer telephone calls and guest inquiries, and direct them appropriately


• Maintain office supply inventory for front desk


• Keep a clean and neat work environment


• Assist new members in completing initial forms


• Assist current members and guests with any inquiries, paperwork, or basic membership information


• Ensure security processes are administered for all those who enter the building


• Work with all departments to ensure programmatic information is shared correctly


• Print daily schedule nightly and for the weekend


• Perform tasks requested by management staff when able

This position description is not intended to be all-inclusive, but is intended to be a generalized description of the primary job responsibilities and expectations. Management may change the job responsibilities and expectations based on business requirements.

This position description is intended to comply with all known state and federal regulations and includes accommodation re-evaluations and equal opportunity employment.

The Pozez Jewish Community Center of Northern Virginia is a nonprofit organization dedicated to build a strong and vibrant community through meaningful opportunities to engage in Jewish life. The J welcomes individuals of all ages, abilities, ethnicities, faiths and backgrounds. Our activities span five counties and touch more than 10,000 individuals each year through cultural, educational, wellness programs and Israel celebrations. We build Jewish connection, community and peoplehood with the 70,000+ Jews who call Northern Virginia their home.