Front Desk - Guest Services Agent

DUKE HOSPITALITY LLC; Alexandria (VA); On-site; USD 19,000 - 25,000; Full time

Job summary

DUKE HOSPITALITY LLC in Alexandria, VA is seeking a Guest Service Agent to warmly welcome guests at the front desk, handle check-in/out, and provide information on services and local attractions to ensure a comfortable stay.

The ideal candidate has at least 1 year of hotel experience, excellent phone etiquette, strong guest service skills, and the ability to manage inquiries in a fast-paced environment.

Qualifications

• Excellent phone etiquette.
• Strong guest service orientation with a friendly and welcoming demeanor.
• Knowledge of hotel management systems and procedures.
• Experience with night audit procedures is a plus.
• Multilingual or bilingual skills are highly desirable.
• Ability to handle difficult situations with professionalism and tact.
• Strong problem-solving skills and attention to detail.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Previous experience in guest relations or customer service is preferred.

Responsibilities

• Greet and welcome guests in a friendly and professional manner
• Check-in and check-out guests, ensuring accuracy of information
• Provide information about hotel facilities, services, and local attractions
• Handle guest inquiries, requests, and complaints promptly and efficiently
• Assist with reservations and room assignments
• Process payments and maintain accurate records
• Coordinate with other hotel departments to ensure guest satisfaction
• Maintain a clean and organized front desk area

Skills

Excellent phone etiquette

Guest service orientation

Hotel management systems

Night audit procedures

Multilingual

Handling difficult situations

Problem solving

Shift flexibility

Guest relations experience

Job description

Job description

Duties

• - - MINIMUM OF 1 YEAR HOTEL EXPERIENCE EXPERIENCE IS PREPFERED
• - Greet and welcome guests in a friendly and professional manner
• - Check-in and check-out guests, ensuring accuracy of information
• - Provide information about hotel facilities, services, and local attractions
• - Handle guest inquiries, requests, and complaints promptly and efficiently
• - Assist with reservations and room assignments
• - Process payments and maintain accurate records
• - Coordinate with other hotel departments to ensure guest satisfaction
• - Maintain a clean and organized front desk area

- MINIMUM OF 1 YEAR HOTEL EXPERIENCE EXPERIENCE IS PREPFERED

Requirements

• - Excellent phone etiquette and communication skills
• - Strong guest service orientation with a friendly and welcoming demeanor
• - Knowledge of hotel management systems and procedures
• - Experience with night audit procedures is a plus
• - Multilingual or bilingual skills are highly desirable
• - Ability to handle difficult situations with professionalism and tact
• - Strong problem-solving skills and attention to detail
• - Flexibility to work various shifts, including evenings, weekends, and holidays
• - Previous experience in guest relations or customer service is preferred

- MINIMUM OF 1 YEAR HOTEL EXPERIENCE EXPERIENCE IS PREPFERED

About Us

We are a well-established hotel in search of a Guest Service Agent to join our team. As a Guest Service Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring their stay is comfortable and enjoyable. We offer competitive pay, opportunities for career growth, and a positive work environment.

If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you!