Front Desk/ Guest Service representative

bmihospitality; Deerfield Beach (FL, IL); On-site; USD 17,909,000 - 24,797,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Bonuses up to $450/mo

401(k) with match

Hotel discounts

Paid leave

Vacation accrual

7 paid holidays

Job summary

Embassy Suites by Hilton Chicago North Shore Deerfield seeks a Guest Service Representative to warmly greet guests, handle check-in, and manage inquiries with a focus on guest satisfaction. You will support reservations via in-person, email, and phone, while ensuring accurate financial transactions and maintaining excellent customer relations.

The role requires a friendly, professional demeanor, ability to work weekends/holidays, and willingness to learn new hotel systems.

Qualifications

• Experience in customer service preferred.
• Ability to work weekends and holidays.
• Strong work ethic and professionalism.

Responsibilities

• Greet guests and complete standard front desk check-in procedures daily.
• Answer inquiries and accept reservations in person, email, and phone.
• Record and control financial transactions at the front desk.
• Maintain customer relations with timely, knowledgeable responses.
• Maintain a friendly, cheerful demeanor at all times.
• Assist other staff and departments as needed by management.
• Support hotel operations to contribute to overall performance.

Skills

Computer skills

Typing speed

Learn new web apps

Customer service experience

Job description

Do you want to work for a great company with competitive benefits and pay? The Embassy Suites by Hilton Chicago North Shore Deerfield is looking to hire a Guest Service Representative. If you think you'd be a great addition to our team.

Benefits:

• Medical, dental, and vision offered after qualification period
• Competitive performance bonuses - potential for up to $450 monthly
• 401k with match offered after qualification period
• Employee discounts at Hilton Hotels worldwide
• Paid Leave
• Vacation time accrued based on hours worked
• 7 paid holidays each year

Job Description:

• Greets and completes standard front desk check-in procedures for arriving guests daily, using both manual and computerized methods ensuring guest satisfaction
• Courteously answers inquiries and accepts reservations, in person, through email and telephone calls, and help guests with directions and area activities
• Controls and records financial transactions a front desk
• Maintains good customer relations by staying informed of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone
• Maintains a friendly, cheerful, and courteous demeanor at all times
• Performs other duties as assigned, requested, or deemed necessary by management
• Aids other associates and departments to contribute to the best overall performance of the department and the hotel

Preferred Skills:

• Strong Computer skills
• Ability to type 40+wpm
• Able to learn new web applications
• Previous customer service experience preferred
• Strong work ethic
• Able to stand for extended periods of time
• Able to lift up-to 20 lbs.
• Must be able to work weekends and holidays