Front Desk Guest Service Associate — Growth & Perks

NCG Hospitality; Flagstaff (AZ); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Worldwide hotel discounts

Free hotel stays at NCG properties

Referral bonuses

Paid volunteer hours

Job summary

NCG Hospitality is seeking a Hotel Guest Service Representative for Tru/ Home2 Suites by Hilton Flagstaff. This full- and part-time role involves greeting guests, handling check-ins/outs, taking reservations, and delivering exceptional service to ensure a memorable stay.

Starting at $20.00/hour, experienced candidates may qualify for a higher wage. Shifts include 7a-3p, 2p-10p, 3p-11p, and 11p-7a; weekend and holiday work is required.

Qualifications

• Minimum 1 year of hotel front desk experience.
• Must be able to work weekends and holidays.
• Experience handling guest inquiries and reservations.

Responsibilities

• Answer phones and handle guest requests in a courteous, professional manner.
• Check guests in/out and process payments.
• Use property management system to manage reservations, check-ins and checkouts.

Skills

Customer service

Front desk experience

Phone etiquette

Reservations handling

Cash handling

Job description

NCG Hospitality is seeking a Hotel Guest Service Representative for Tru/ Home2 Suites by Hilton Flagstaff. This full- and part-time role involves greeting guests, handling check-ins/outs, taking reservations, and delivering exceptional service to ensure a memorable stay.

Starting at $20.00/hour, experienced candidates may qualify for a higher wage. Shifts include 7a-3p, 2p-10p, 3p-11p, and 11p-7a; weekend and holiday work is required.