Front Desk Guest Service Agent - Guest Experience

Fairfield Inn & Suites by Marriott; Georgia; On-site; USD 28,000 - 36,000; Full time

Job summary

A hotel chain is seeking a Full-Time Front Desk/Guest Service Agent in College Park, GA. This role involves greeting and serving guests in a professional manner, handling registration and checkout processes, ensuring guest satisfaction, and maintaining effective communication within the hotel. The ideal candidate will have a high school diploma or equivalent, with strong customer service and problem-solving skills. This position offers a dynamic working environment in the hospitality industry.

Qualifications

• High school diploma or GED preferred.
• Experience in a customer service role is a plus.
• Ability to handle cash and basic accounting procedures.

Responsibilities

• Greet guests with a friendly welcome.
• Maintain accurate information on hotel facilities.
• Complete registration and check out processes.
• Adhere to safety and security procedures.

Skills

Customer service skills

Effective communication

Cash handling

Problem-solving abilities

Education

High school diploma or equivalent

Tools

Front office computer systems

Telephone systems

Job description

A hotel chain is seeking a Full-Time Front Desk/Guest Service Agent in College Park, GA. This role involves greeting and serving guests in a professional manner, handling registration and checkout processes, ensuring guest satisfaction, and maintaining effective communication within the hotel. The ideal candidate will have a high school diploma or equivalent, with strong customer service and problem-solving skills. This position offers a dynamic working environment in the hospitality industry.