Guest Service Agent

Drury Hotels; Dublin (OH); On-site; Full time

Job summary

Drury Hotels is hiring for a front desk position where you will be the welcoming face to our guests. The role involves providing exceptional customer service, managing front desk operations, and ensuring a positive guest experience. Join a company that values your contributions with competitive pay, flexible scheduling, and numerous benefits, including opportunities for career growth and a supportive team environment.

Benefits

Quarterly bonuses up to $3200

Flexible scheduling

Paid time off

Hotel discounts and free room nights

Medical, dental, vision benefits

Company-matched 401(k)

Qualifications

• Warm and friendly manner in relating to and interacting with the public.
• Demonstrated attention to detail while handling multiple tasks.
• Ability to handle money and use office machines.

Responsibilities

• Assist guests in a friendly and professional manner.
• Perform front desk functions, including check-ins, cash handling, and guest satisfaction monitoring.
• Assist with breakfast setup and guest service.

Skills

Attention to detail

Communication

Multitasking

Customer service

Job description

Starting pay $16 per hour!

Property Location:

6170 Parkcenter Circle - Dublin, Ohio 43017-3583

You belong at Drury Hotels.

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

So. Much. More.

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

• Incentives -Quarterly bonuses up to $3200/year (we succeed together!) based on hotel results
• Work-life-balance– Flexible scheduling, paid time off, hotel discounts and free room nights
• Career growth -Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
• Health and well-being -Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
• Retirement -Company-matched 401(k)
• Award-winning- Ranked among Forbes' Best Midsize Employers (2024)

What you will do:

Serve as the happy, helpful face of our hotel to guests entering and departing our front door.

Ensure exceptional, positive experiences for our diverse team members and guests.

• Assist guests in a friendly, efficient, courteous, and professional manner.

• Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.

• Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.

• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.

• Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

What we expect of you:

With your can-do spirit and unique personality, you will shine at Drury Hotels.

We seek friendly, highly organized communicators and multitaskers with these qualifications.

• Warm and friendly manner in relating to and interacting with the public

• Demonstrated attention to detail while handling multiple tasks simultaneously

• Familiarity with handling money, making change, and using office machines in day-to-day activities

• Ability to speak and receive direction (written and verbal direction) in English

• Willingness and ability to work alone as scheduled

Rise. Shine. Work Happy.

Hiring Immediately!