Front Desk Guest Service Agent

Shelby American, Inc.; Katy (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Front Desk Guest Service Agent to enhance guest experiences at their hotel. In this pivotal role, you will be the first point of contact for guests, providing exceptional customer service and ensuring smooth front desk operations. Your responsibilities will include checking in guests, handling inquiries, and managing reservations, all while maintaining a welcoming atmosphere. If you thrive in a dynamic environment and have a passion for hospitality, this is the perfect opportunity to make a positive impact on guest experiences.

Qualifications

• Strong customer service skills to assist guests effectively.
• Ability to handle cash and maintain financial accuracy.

Responsibilities

• Greet and assist guests with check-in and inquiries.
• Maintain front desk operations and ensure guest satisfaction.

Skills

Customer Service

Communication Skills

Cash Handling

Problem Solving

Education

High School Diploma

Tools

PBX Console

Job description

Description

We’re looking for a Front Desk Guest Service Agent to assist guests with their overnight requests and balance accounts from the day shift. Sr Guest Service Agent responsibilities include checking in guests, handling their requests, and taking reservations. Ultimately, you will provide excellent customer service to guests and keep the front desk and accounting operations running smoothly.

Requirements

DUTIES & FUNCTIONS Fundamental Requirements

1. Greet and welcome all guests and staff approaching the Front Desk in accordance with Presidian standards.
2. Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
3. Answer guest inquiries about hotel services, facilities, and hours of operation in a timely manner.
4. Ensure logging and delivery of packages, mail, and messages to guests and meeting rooms.
5. Review Front Office log and Trace File daily.
6. Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
7. Follow all cash handling and credit policies.
8. Be aware of all rates, packages, and special promotions.
9. Be familiar with all in-house groups and be aware of closed out and restricted dates.
10. Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
11. Be familiar with hospitality terminology.
12. Have knowledge of emergency procedures and assist as