Guest Service Expert - Barista

AECOM; Houston (TX); On-site; USD 26,000 - 35,000; Full time

Job summary

AECOM seeks a Guest Service Expert for The Westin Houston Memorial City. This position focuses on delivering exceptional service by serving food and drinks, maintaining cleanliness, and ensuring customer satisfaction. The ideal candidate will possess strong communication skills and a high school diploma, thriving in a team environment to enhance guest experiences.

Qualifications

• High school diploma or G.E.D. equivalent required.
• Less than 1 year of related work experience preferred.

Responsibilities

• Create memorable experiences for guests by serving food and drinks.
• Manage table settings and maintain cleanliness in the dining area.
• Ensure seamless transactions and adhere to company policies.

Skills

Communication

Customer Service

Attention to Detail

Teamwork

Education

High school diploma or G.E.D. equivalent

Job description

Additional Information

Job Number: 25094799

Job Category: Food and Beverage & Culinary

Location: The Westin Houston Memorial City, 945 Gessner Road, Houston, Texas, United States, 77024 View on Map

Schedule: Full Time

Located Remotely? No

Position Type: Non-Management

Position Summary

Our jobs aren’t just about serving food but creating a memorable and unique experience for our guests, complemented by excellent food and drinks. Guest Service Experts take initiative to provide a wide range of services, including setting tables, communicating with the kitchen, interacting with guests, serving, and maintaining cleanliness. They ensure that transactions are seamless and contribute to the overall guest experience.

Success in this role involves creating a safe workplace, adhering to company policies, maintaining quality standards, and presenting a professional appearance and communication. Guest Service Experts will be on their feet for extended periods, managing menus, and handling objects weighing up to 25 pounds alone and 50 pounds with assistance, including reaching and bending as necessary. Performing these duties effectively is crucial to delivering excellent service and supporting our business goals.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent
• Related Work Experience: Less than 1 year
• Supervisory Experience: None
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, valuing diverse backgrounds and providing equal access to opportunities. We foster an environment where our associates’ unique backgrounds are celebrated. We are committed to non-discrimination on any protected basis, including disability and veteran status.

At Westin, we focus on empowering guests to enhance their well-being during travel, aiming to be the leading wellness brand in hospitality. We seek passionate, active, optimistic, and adventurous associates who take pride in their well-being practices. Join us to do your best work, start your purpose, belong to a global team, and become the best version of yourself.