Front Desk Guest Service Agent

The Crescent Hotels Group; Houston (TX); On-site; USD 28,000 - 38,000; Full time

Job summary

A leading hotel group in Houston seeks a passionate customer service professional to enhance guest experiences at DoubleTree Hotel and Suites by the Galleria. Ideal candidates will have two years of relevant customer service experience and a positive, engaging demeanor. Join our team to provide exceptional service while enjoying great benefits and growth opportunities.

Benefits

Medical, dental and vision insurance

Matching 401k

Free life insurance

Paid time off

Holiday pay

Free lunch

Hotel discount program

Monetary incentive programs

Qualifications

• Two years of direct customer service experience required.
• Previous hotel front desk experience preferred.
• Must communicate in English, both verbal and written.

Responsibilities

• Welcome guests and complete check-in process.
• Promote hotel services and respond to guest inquiries.
• Resolve guest complaints to ensure satisfaction.

Skills

Customer Service

Communication

Computer Skills

Mathematical Skills

Job description

Description

DoubleTree Hotel and Suites by the Galleria is looking for people who are passionate about delivering great guest service and enjoy engaging with people. If you have an outgoing personality and previous direct customer service experience submit your resume today!

Required Skills & Abilities:

-Two (2) years of direct customer service experience required

-Previous hotel front desk experience preferred

-Previous Hilton Brand experience a plus

-Flexible to work AM and PM shifts, mid-shifts, weekends and holidays

-Must have the ability to communicate in English, both verbal and written

-High comfortability in working with computers

-Must be able to stand/walk for at least eight (8) hours

-Basic mathematical skills for cash handling purposes

Job Description:

-Welcome guests, complete check-in process and explain hotel amenities/offers

-Promote hotel services and facilities for revenue opportunities

-Respond to guest inquiries and requests in a timely, friendly and efficient manner

-Resolve guest complaints and provide solutions to ensure guest satisfaction

Benefits:

-Medical, dental and vision insurance

-Matching 401k

-Free life insurance

-Paid time off

-Holiday pay

-Free lunch

-Hotel discount program

-Monetary incentive programs

Qualifications

Behaviors

• Team Player: Works well as a member of a group (Preferred)
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well (Preferred)
• Enthusiastic: Shows intense and eager enjoyment and interest (Preferred)

Motivations

• Preferred

  Goal Completion: Inspired to perform well by the completion of tasks

• Preferred

  Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

• Preferred

  Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Crescent Hotels & Resorts