Front Desk Guest Experience Supervisor

Drury Hotels; Lakeview Park (AL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Quarterly bonus opportunity

Flexible scheduling

Paid time off

Hotel discounts

401(k) retirement plan

Health and wellness benefits

Job summary

Join Drury Hotels as a front desk/guest service team member in Birmingham, Alabama, where your role ensures exceptional service and a positive experience for guests. You will supervise the front desk and support management in delivering the highest standards of hospitality.

We offer competitive incentives, including potential bonuses, flexible scheduling, and comprehensive health benefits. You will also receive opportunities for growth and development within our award-winning company.

Qualifications

• Ability to communicate clearly in English.
• Ability to train and motivate team members.
• Knowledge of hotel policies and procedures.

Responsibilities

• Assist management with supervising front desk positions.
• Ensure exceptional guest experience and service.
• Respond promptly to inquiries and complaints.

Skills

Customer service

Team leadership

Communication

Attention to detail

Job description

Join Drury Hotels as a front desk/guest service team member in Birmingham, Alabama, where your role ensures exceptional service and a positive experience for guests. You will supervise the front desk and support management in delivering the highest standards of hospitality.

We offer competitive incentives, including potential bonuses, flexible scheduling, and comprehensive health benefits. You will also receive opportunities for growth and development within our award-winning company.