Guest Service Supervisor

Drury Hotels Company, LLC; Lakeview Park (AL); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Bonus up to $3,200 annually

Hotel discounts

Free room nights

401(k) match

Job summary

Drury Inn & Suites in Birmingham, AL is seeking a Front Desk/Guest Service supervisor to support the management team in delivering exceptional guest experiences. Under general supervision, you will assist with supervising front desk positions, ensuring policy adherence, integrity and high service standards.

You will train staff, provide courteous, efficient service, respond to inquiries and complaints, and maintain a positive work environment for a diverse team and guests.

Qualifications

• Must be able to follow written and oral directions.
• Excellent English communication with guests and team members.
• Strong knowledge of hotel policies and procedures.
• Ability to train, motivate and inspire staff to exceed expectations.
• Understand marketing and sales programs.
• Duties may include guest service agent or night audit as needed.
• Ability to handle money, make change, and operate office equipment.
• Monitor facilities and staff for safety.
• May require some travel.

Responsibilities

• Assist management in supervising front desk and guest service staff.
• Ensure policies and procedures are followed and maintained.
• Provide courteous, efficient service to all guests.
• Train guest service team members.
• Respond promptly to inquiries, requests and complaints.
• Maintain a positive work environment for diverse staff and guests.

Skills

Customer service

Leadership

Communication

Training

Tools

Cash handling

Job description

Property Location:Drury Inn & Suites - 160 State Farm Parkway , Birmingham, Alabama 35209You belong at Drury Hotels.Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.WHAT YOU CAN EXPECT FROM USSo. Much. More.Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.Incentives - Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nightsCareer growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this yearHealth and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance ProgramRetirement - Company-matched 401(k)Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025BASIC FUNCTION & JOB DUTIES:Under general supervision, assists management team with supervising the front desk / guest service positions of the hotel.Ensures Drury Hotels’ policies and procedures are consistently communicated and followed at all times. Always maintains a high standard of integrity, provides motivation and demonstrates positive leadership characteristics which inspire team members to exceed expectations through superior customer service standards. Assists with training guest service team members.Ensures an exceptional guest experience by providing courteous, efficient, friendly service to all guests and potential guests in a professional manner. Responds promptly and efficiently to inquiries, requests and complaints with a +1 Service Attitude. Contributes to maintaining a positive work environment at all times for our diverse team and guests.GENERAL KNOWLEDGE, SKILL AND ABILITY:Requires ability to give and take written and oral direction. Requires the ability to communicate clearly in English to relate to guests and team members. Requires thorough knowledge of Drury Hotels’ policies and procedures. Requires ability to train, motivate and inspire team members to perform at and above Company expectations. Requires thorough knowledge of marketing and sales programs. Performs duties of guest service agent, night audit or other positions as needed. Requires ability to handle money, make change and utilize office machines in normal day-to-day activities. Monitors hotel facilities and team member work habits to ensure a safe / secure environment for team members and guests; observes and corrects unsafe conditions. Requires ability to give attention to detail. May require some travel.Rise. Shine. Work Happy.Hiring Immediately!