Front Desk & Guest Experience Specialist — Flexible Hours

Davidson Hospitality Group; Salt Lake City (UT); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Medical Coverage

Dental & Vision Coverage

Teledoc service

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Job summary

Asher Adams in Salt Lake City is seeking a Front Desk Agent to warmly welcome guests, check-in/out efficiently, and provide local recommendations. You will be the first point of contact, ensuring a smooth and memorable guest experience in a historic-yet-modern hotel.

The ideal candidate communicates clearly, handles multiple tasks with professionalism, and is flexible to work weekends and holidays in a fast-paced environment. Join a dynamic team at a landmark downtown hotel.

Qualifications

• High school diploma or equivalent
• Prior cash handling experience required
• Exceptional communication skills
• Very good computer skills
• Ability to work flexible hours including weekends and holidays
• Strong problem-solving skills
• Ability to multitask in a fast-paced environment
• Experience in customer service is preferred
• Knowledge of hotel operations is a plus

Responsibilities

• Greet and welcome guests with a warm and friendly attitude, creating a positive first impression.
• Efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail.
• Provide information about hotel facilities, services, and local attractions.
• Respond to guest inquiries and resolve issues or complaints promptly and professionally.
• Process guest payments and maintain accurate records.
• Coordinate with other departments to fulfill guest requests and ensure a seamless guest experience.
• Maintain the cleanliness and organization of the front desk area.
• Assist in administrative tasks, such as answering phone calls and handling reservations.
• Join our energetic team as a Front Desk Agent and be part of creating memorable guest experiences in a dynamic and rewarding hospitality environment.

Job description

Asher Adams in Salt Lake City is seeking a Front Desk Agent to warmly welcome guests, check-in/out efficiently, and provide local recommendations. You will be the first point of contact, ensuring a smooth and memorable guest experience in a historic-yet-modern hotel.

The ideal candidate communicates clearly, handles multiple tasks with professionalism, and is flexible to work weekends and holidays in a fast-paced environment. Join a dynamic team at a landmark downtown hotel.