Front Desk & Guest Experience Specialist - Career Growth

Rainmaker Hospitality; Cincinnati (OH); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Supportive work environment

Career growth opportunities

Employee discounts and benefits (if...

Job summary

Rainmaker Hospitality in Blue Ash, Ohio is seeking a friendly Front Desk Associate to join our team. You will greet guests, check them in and out, handle inquiries, and coordinate with housekeeping to ensure a smooth arrival experience.

This role offers competitive pay, a supportive work environment, and opportunities for career growth. Flexible scheduling including weekends and holidays is required to cover guest needs.

Qualifications

• Experience in front desk, customer service, or hospitality preferred
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Basic computer knowledge and ability to learn hotel systems
• Professional appearance and positive attitude
• Ability to work flexible schedules, including weekends and holidays

Responsibilities

• Greet and welcome guests with professionalism and courtesy
• Check guests in and out efficiently
• Answer phone calls and respond to guest inquiries
• Handle reservations, payments, and room assignments
• Resolve guest concerns promptly and professionally
• Maintain accurate records and front desk reports
• Coordinate with housekeeping and maintenance teams
• Ensure lobby and front desk areas remain clean and organized

Skills

Front desk experience

Customer service

Communication skills

Organization

Computer literacy

Flexibility

Job description

Rainmaker Hospitality in Blue Ash, Ohio is seeking a friendly Front Desk Associate to join our team. You will greet guests, check them in and out, handle inquiries, and coordinate with housekeeping to ensure a smooth arrival experience.

This role offers competitive pay, a supportive work environment, and opportunities for career growth. Flexible scheduling including weekends and holidays is required to cover guest needs.