Front Desk Guest Experience Specialist

benchmark; Westlake (TX); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Holiday pay

Weekly pay

Vacation days

Free lunch

Medical insurance (within 30 days)

401k matching

Tuition reimbursement

Free parking

Uniforms provided

Hotel discounts

Job summary

Pyramid Global Hospitality, operating Benchmark Hospitality at Deloitte University Hotel & Conference Center in Westlake, Texas, invites applications for a Front Desk Agent. You will provide friendly, efficient registration, guest settlement, and information to guests and visitors.

The role is full-time with weekend availability preferred. The position pays $18 per hour and includes benefits and opportunities to grow within Benchmark properties.

Qualifications

• Previous guest or customer service experience preferred.
• Good computer skills. Knowledge of Microsoft Outlook preferred.
• Valid Texas Driver's License with good driving record preferred.

Responsibilities

• Check guest in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
• Check guest out ensuring satisfactory stay at the hotel.
• Be knowledgeable of all the services provided by the hotel to answer guest questions.
• Assist with answering phones and distributing guest luggage.

Skills

Customer service

Tools

Microsoft Outlook

Job description

Pyramid Global Hospitality, operating Benchmark Hospitality at Deloitte University Hotel & Conference Center in Westlake, Texas, invites applications for a Front Desk Agent. You will provide friendly, efficient registration, guest settlement, and information to guests and visitors.

The role is full-time with weekend availability preferred. The position pays $18 per hour and includes benefits and opportunities to grow within Benchmark properties.