Front Desk Guest Experience Specialist

BENCHMARK; Wesley Chapel (FL); On-site; USD 30,000 - 42,000; Full time

Job summary

Pyramid Global Hospitality is seeking a Front Desk Agent for Saddlebrook Resort, near Tampa, Florida. You greet guests, check in/out, and share local insights to ensure memorable stays.

We value an engaging personality, strong communication, a high school diploma or equivalent, and the ability to work weekends/holidays in a fast-paced environment. Computer skills and a professional demeanor are essential.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Outgoing and engaging personality.
• Ability to work in a fast-paced setting.
• Must be able to stand for the duration of the shift.
• Must be available to work weekends and holidays.

Responsibilities

• Help guests discover their Wanderlust experience.
• Provide exceptional customer service by being engaging and taking sincere interest.
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
• Help to resolve problems and WOW guests through recovery when things aren’t quite right.
• Promote and sell special hotel programs.
• Interact with hotel staff in a professional manner, assisting other departments with necessary information.
• Be knowledgeable of all emergency procedures and policies.
• Maintain house bank.
• Communicate all pertinent information to manager on duty.
• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
• Assist other departments as needed.

Skills

Customer service

Communication

Engaging personality

Computer skills

Fast-paced environment

Stand for shift

Weekend/holiday availability

Education

High school diploma or equivalent

Job description

Pyramid Global Hospitality is seeking a Front Desk Agent for Saddlebrook Resort, near Tampa, Florida. You greet guests, check in/out, and share local insights to ensure memorable stays.

We value an engaging personality, strong communication, a high school diploma or equivalent, and the ability to work weekends/holidays in a fast-paced environment. Computer skills and a professional demeanor are essential.