Front Desk & Guest Experience Specialist

Capital Vacations; Town of Florida (NY); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Medical/Dental with employer contribution

Travel Perks to Resort Locations

Company-paid life insurance and long-term disability

Job summary

A growing hospitality organization in the Town of Florida seeks a motivated Hospitality Specialist to ensure exceptional customer service for guests. Responsibilities include checking guests in/out, addressing needs, processing transactions, and coordinating with other departments. Prior hospitality or customer service experience is preferred. The position requires excellent customer service skills and the ability to work under pressure in a fast-paced environment. Join our team to contribute to enriching travel experiences!

Qualifications

• Prior experience in a hospitality or customer service role preferred.
• Ability to work under pressure.

Responsibilities

• Responsible for checking guests in/out efficiently.
• Ensure guest satisfaction by addressing needs and concerns.
• Coordinate with departments for smooth guest experience.
• Process incoming revenue and manage transactions.

Skills

Excellent customer service skills

Attention to detail

Computer skills

Education

High School Diploma/GED

Job description

A growing hospitality organization in the Town of Florida seeks a motivated Hospitality Specialist to ensure exceptional customer service for guests. Responsibilities include checking guests in/out, addressing needs, processing transactions, and coordinating with other departments. Prior hospitality or customer service experience is preferred. The position requires excellent customer service skills and the ability to work under pressure in a fast-paced environment. Join our team to contribute to enriching travel experiences!