Guest Service Agent

St. Louis Marriott West; Town and Country (MO); On-site; USD 30,000 - 40,000; Full time

Job summary

St. Louis Marriott West is looking for a Guest Service Agent to provide exceptional service to our guests at the Front Desk. Responsibilities include checking guests in and out, offering information about the hotel and the surrounding area, and addressing guest needs effectively. The ideal candidate has a high school education and previous hotel experience, along with strong communication and organizational skills.

This full-time position may require shifts that include evenings and weekends, providing a dynamic working environment within a hotel setting.

Qualifications

• Ability to understand and provide friendly guest service.
• Ability to correctly process check-ins and check-outs.
• Ability to process guest bills and collect payments.
• Ability to compile facts and figures, identify and investigate issues.
• Ability to operate a computer and other office equipment.
• Ability to work in a fast-paced environment.

Responsibilities

• Assist guests at the Front Desk.
• Check guests in and out of the hotel.
• Provide information about the hotel and city.
• Service guests' immediate needs as thoroughly as possible.

Skills

Guest service

Basic accounting

Attention to detail

Effective communication

Time management

Education

High school education or equivalent experience

Job description

The Marriott West Hotel is nestled in the business park of Maryville Center, located off Highway 40, just west of Highway 270. Our hotel has a variety of amenities to offer our guests, who we pamper and pride ourselves with the service we offer.

Job Description

We are seeking a Guest Service Agent to assist our guests at the Front Desk. The position duties include checking guests in and out of the hotel, providing information about the hotel and the city, and servicing the guests' immediate needs as thoroughly as possible. Requires quick thinking in responding to inquiries and problems in an efficient, courteous, and professional manner to achieve maximum guest satisfaction. Previous hotel experience is a plus! Full-time, shifts could include evenings and weekends.

Qualifications

• Education and Experience: High school education or equivalent experience.
• Preferred: Guest service, basic accounting, and familiarity with hospitality industry practices.

• Ability to understand and provide friendly guest service.
• Ability to correctly process check‑ins and check‑outs, answer questions, and resolve guest requests in compliance with policies and procedures, brand standards, and federal, state, and local regulations.
• Ability to process guest bills and collect payments in compliance with cash handling, credit card processing, and accounting policies and procedures.
• Ability to compile facts and figures, identify and investigate issues, and resolve basic matters in a timely manner.
• Ability to follow an appropriate course of action based on policies and procedures.
• Ability to operate a computer, calculator, phone, and other office equipment.
• Attention to detail with good organizational and efficient time management skills.
• Consistent professional attitude and behavior with effective listening and communication skills.
• Ability to work in a fast‑paced environment, sometimes under pressure, while remaining flexible and efficient.
• Ability to satisfy the legal requirements for employment within the jurisdiction.

Working Conditions & Physical Effort

Work is normally performed in an interior hotel environment. While performing job duties, the associate speaks, listens, completes documents, processes requests, and operates office equipment such as a telephone, calculator, computer, copier, and fax. Physical requirements include extended periods of standing and/or walking, bending, reaching, pulling, pushing, kneeling, and lifting up to 50 pounds. The job requires close vision with or without corrective lenses. This position may be required to operate a motor vehicle.

Additional Information

All your information will be kept confidential according to EEO guidelines.