Front Desk Guest Experience Specialist

Ontario Trillium Foundation; Richmond (VA); On-site; USD 28,000 - 36,000; Full time

Job summary

Ontario Trillium Foundation is seeking a hotel front desk associate to represent the property, greet guests, register arrivals, assign rooms, handle requests, and ensure a superior guest experience. You will coordinate with housekeeping and engineering, handle check-outs, and manage monetary transactions while upholding privacy and service standards.

The role requires a high school diploma, professional communication, flexibility for weekends/holidays, and knowledge of local events.

Qualifications

• High school diploma or equivalent required.
• Previous hotel-related experience preferred.
• Ability to communicate with public, hotel staff, and management in a professional manner.
• Knowledge of surrounding areas and local events.
• Understand and adhere to credit, check cashing and cash handling policies.
• Learn safety, emergency and accident prevention policies.
• Skilled in use of front office equipment.
• Knowledge of proper telephone etiquette.
• Able to work a flexible schedule including weekends and holidays.

Responsibilities

• Maintains an inventory of vacancies, reservations, and room assignments.
• Takes same day reservations and future reservations when necessary; knows cancellation procedures.
• Registers arriving guests and assigns rooms.
• Coordinates room status updates with housekeeping.
• Coordinates guest room maintenance with engineering and maintenance divisions.
• Uses persuasive selling techniques to sell rooms and promote other services.
• Reports unusual occurrences or requests to the manager.
• Manages and resolves guest complaints in a professional and courteous manner.
• Processes guest check-outs and handles monetary transactions.
• Maintains customers’ privacy and a professional appearance.

Skills

Customer service

Communication

Telephone etiquette

Professional demeanor

Education

High school diploma or equivalent

Tools

Front office equipment

Job description

Ontario Trillium Foundation is seeking a hotel front desk associate to represent the property, greet guests, register arrivals, assign rooms, handle requests, and ensure a superior guest experience. You will coordinate with housekeeping and engineering, handle check-outs, and manage monetary transactions while upholding privacy and service standards.

The role requires a high school diploma, professional communication, flexibility for weekends/holidays, and knowledge of local events.