Overnight Front Desk & Night Audit Pro

Ontario Trillium Foundation; South Laguna (CA); On-site; USD 24,796 - 33,062; Full time

Job summary

Ontario Trillium Foundation is seeking a Front Desk associate to welcome guests, register rooms, and coordinate services during typical hotel operations. You will handle check-ins/outs, process payments, and direct requests to appropriate staff, ensuring a smooth guest experience.

The role involves collaborating with housekeeping and maintenance, maintaining records, and upselling local services where appropriate. Strong communication and problem-solving skills are essential.

Qualifications

• Front desk and guest interaction experience required.
• Ability to verify guest information and process payments.
• Familiarity with room assignment and checkout procedures.

Responsibilities

• Greet, register, and assign rooms to guests of hotels or motels.
• Contact housekeeping or maintenance staff when guests report problems.
• Issue room keys and escort instructions to bellhops.
• Verify customers' credit, and establish how the customer will pay for the accommodation.
• Make and confirm reservations.
• Keep records of room availability and guests' accounts, manually or using computers.
• Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.
• Review accounts and charges with guests during the checkout process
• Record guest comments or complaints, referring customers to managers as necessary.
• Compute bills, collect payments, and make change for guests.
• Transmit and receive messages, using telephones or telephone switchboards.
• Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
• Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
• Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
• Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
• Perform any additional duties as outlined by the manager on duty

Skills

Talking to others

Active listening

Problem solving

Written comprehension

Logic reasoning

Tools

InnQuest RoomMaster

Gmail

Microsoft Outlook

Microsoft Office

Job description

Ontario Trillium Foundation is seeking a Front Desk associate to welcome guests, register rooms, and coordinate services during typical hotel operations. You will handle check-ins/outs, process payments, and direct requests to appropriate staff, ensuring a smooth guest experience.

The role involves collaborating with housekeeping and maintenance, maintaining records, and upselling local services where appropriate. Strong communication and problem-solving skills are essential.