Front Desk & Guest Experience Specialist

Sandpiper Property Mgt; Raleigh (NC); On-site; USD 37,250,000 - 40,975,000; Full time

Job summary

Sandpiper Property Management, LLC is seeking a Guest Services Ambassador (GSA) for an on-site front desk role in Raleigh, NC. You will greet guests, handle check-ins and reservations, and coordinate across departments to ensure a seamless guest experience.

You will also manage safety, document activities, support laundry duties, and participate in revenue-related tasks while delivering exceptional service in line with our 'We Are All In' value.

Qualifications

• Hospitality-focused with adaptability and proactive operational support.
• Strong communication with staff and guests.
• Conflict management and negotiation/sales skills.
• Ability to read, comprehend and follow procedures.
• Calm, solution-oriented under stress and changing conditions.

Responsibilities

• Guest relations and front desk operations.
• Check-ins, move-outs, renewals, reservations, property tours, and events.
• Safety and compliance; respond to emergencies.
• Accurate documentation and logging of activities.
• Cross-functional support and collaboration across departments.
• Laundry duties and general cleaning as part of essential duties.

Skills

Communication

Conflict management

Sales skills

Problem solving

Adaptability

Teamwork

Job description

Sandpiper Property Management, LLC is seeking a Guest Services Ambassador (GSA) for an on-site front desk role in Raleigh, NC. You will greet guests, handle check-ins and reservations, and coordinate across departments to ensure a seamless guest experience.

You will also manage safety, document activities, support laundry duties, and participate in revenue-related tasks while delivering exceptional service in line with our 'We Are All In' value.