Front Desk Agent - Full Time

Sage Hospitality Group; Portland (OR); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Discounted transit/parking

Hotel employee rates

401K

Paid time off

Sage Restaurant Concepts discounts

Paid holidays

Medical, Vision & Dental Insurance

Referral bonuses

Job summary

The Bidwell Marriott Portland, part of Sage Hospitality Group, seeks a front desk team member to greet guests, manage check-ins/outs, and handle inquiries with professional courtesy.

You will process reservations, communicate rates, and provide information to ensure a positive guest experience in a busy hotel setting.

Qualifications

• Must have high school diploma or equivalent.
• Experience in dealing with the public is preferred.
• Fluency in English, both written and spoken, is required.
• Ability to use tact and understanding with customers, including stressful situations.

Responsibilities

• Greet and check in arriving guests using manual and computerized methods to ensure satisfaction.
• Process check-outs and settle accounts accurately and promptly.
• Handle reservations and inquiries by phone or in person, conveying rates and options.
• Assist guests with information and services, upsell rooms and maximize occupancy.
• Maintain friendly, professional demeanor and ensure accurate record-keeping for all transactions.
• Operate front desk PBX, manage wake-up calls, and support guest needs.

Skills

Cash handling

Customer service

Fluent English

Tact & empathy

Organization

Education

High School diploma or equivalent

Tools

Computerized cash register systems

Job description

Why us?

Why Us?

At The Bidwell Marriott Portland, you’re not just joining a hotel—you’re stepping into aspace that reflects the soul of the city. Located on Portland’s storied BroadwayAvenue, we blend warm, good-natured hospitality with an independent spirit thatcelebrates curiosity, comfort, and connection.

Our team thrives on crafting personalized guest experiences rooted in authenticity andcare. Whether it’s greeting a guest like an old friend, recommending a local hiddengem, or simply making someone’s day a little easier—we lead with heart, attention,and purpose. We believe in meaningful work, shared pride, and a culture where everyvoice matters.

Working at The Bidwell means being part of a team that’s both relaxed and refined. Welive and lead at the intersection of downtown culture and Northwest nature—creatinga sanctuary in the center of it all. It’s a place to grow, contribute, and build somethingtogether that’s truly unique to Portland.

As part of Sage Hospitality Group, we’re anchored by a shared mission to enrich lives,one experience at a time. We encourage independent thinking, value diversity ofthought, and invest in your development—because we know that when you thrive, sodo we.

Join us at The Bidwell—where good-natured hospitality meets purpose, place, andpossibility.

Job Overview

Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

Responsibilities

• Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
• Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
• Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
• Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
• Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
• Maintains a friendly, cheerful and courteous demeanor at all times.

Qualifications

Education/Formal Training

High School diploma or equivalent

Experience

None required

Knowledge/Skills

• Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
• Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
• Must be fluent in oral and written English.
• Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
• Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to read written communiques and monochrome computer screen.
• Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
• Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
• 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.
• Mobility - must be able to reach all areas of hotel to assist clients.
• Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.

Environment

Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%

Benefits

• $50 discounted Tri-Met monthly pass or parking option
• Drastically reduced hotel rates for you and your friends & family at Marriott Hotels
• Sage Restaurant Concepts discounts (The Original Dinerant, Departure, Urban Farmer)
• Paid paid time off
• Paid Sick Time
• Paid Holidays
• Medical, Vision & Dental Insurance
• Referral Bonus Eligible
• 401K