Front Desk Guest Experience Specialist

Drury Hotels Company, LLC; Pigeon Forge (TN); On-site; USD 25,000 - 42,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200

Flexible scheduling

Paid time off

Hotel discounts

Free room nights

Health and well-being benefits

Company retirement plan (401(k))

Award-winning employer status

Job summary

Drury Plaza Hotel in Pigeon Forge, TN, invites you to join our front desk team. You will greet guests, check in and out, promote programs, handle records, cash and guest satisfaction, and support breakfast and Kickback service with hospitality focused on every guest.

We value integrity, courtesy, and a +1 service attitude, with paid time off, hotel discounts, and opportunities for growth across our 150+ hotels nationwide.

Qualifications

• Warm and friendly manner in relating to the public.
• Attention to detail while handling multiple tasks.
• Ability to speak and receive direction in English.

Responsibilities

• Serve as the friendly face at the front desk; check guests in/out and maintain guest records.
• Promote company programs, manage cash handling, and monitor guest satisfaction.
• Assist with breakfast and Kickback service, including setup and guest contact.

Skills

Customer service

English proficiency

Cash handling

Job description

Drury Plaza Hotel in Pigeon Forge, TN, invites you to join our front desk team. You will greet guests, check in and out, promote programs, handle records, cash and guest satisfaction, and support breakfast and Kickback service with hospitality focused on every guest.

We value integrity, courtesy, and a +1 service attitude, with paid time off, hotel discounts, and opportunities for growth across our 150+ hotels nationwide.